mobileX-Dispatch

With a focus on our requirements, the flexibility of mobileX absolutely convinced us compared to other providers. The mobileX ServicePlatform is a perfect match for us, as this solution can grow with the expansion of our service business and our requirements.

Sebastian Harz Head of Technical Service After Sales & Service Gangway Systems Railways at HÜBNER

Since the introduction of the field service management solution of mobileX we have a much better picture of the effectiveness of our customer service and our material and time. This has also helped us to expand our service and to serve our customer service requests faster and more reliably.

Werner-Ulrich Lange sales and customer service director at Melitta Professional Coffee Solutions

Our billing cycles have also been cut drastically by introducing the mobile solution. Instead of up to six weeks it takes only only three to five working days from order entry to invoicing. The quality of the feedback has improved dramatically. With the nationwide rollout of the centralized scheduling, we hope to further optimize our service process and increase customer satisfaction.

Sascha Werner Team Leader Customer Service at BWT Wassertechnik GmbH

Using mobileX-Dispatch and mobileX-MIP for Field Service we can ensure a high service quality and contribute to continiously improve the AVL products. Media disruptions between field service technicians and back office colleagues can be minimized. Affiliates report fewer sources of error as well as less administrative work. They also can issue invoices quicker. This has also resulted in the fact that the investments in our affiliates pay off after about 18 months due to the savings.

Patrick Liegl Global Project Manager AVL Group

At the beginning of the rollout, there was a certain mistrust of the new solution. But today, the colleagues cannot imagine working without the system. Data quality has improved dramatically with the field service management system. In addition, our personnel structure has changed in the customer service. While the number of our dispatchers has hardly changed, we now have a lot more service colleagues in the field. That is, we can provide more customers with a better and faster service.

Christian Schneider Director Operations International at Winterhalter Gastronom GmbH

The introduction of mobileX-MIP for Field Service together with the Dynamic Forms has largely digitalized our service process. This will significantly improve our data quality and increase the efficiency and productivity of our mobile order processing.

Annabella Grauduschus Team Leader SAP Projects and Systems at GEZE Service GmbH

A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.

Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.

We decided in favor of mobileX AG because mobileX-MIP for Field Service is the best way to map the complexity of the object characteristics recorded on site with the subsequent posting via the release monitor in SAP CS. By introducing the solution, we were able to achieve a sustained improvement in data quality. In addition, the invoicing processing times have been reduced from up to 30 to a maximum of five days.

Stefanie McRae Manager Process Performance CRM at Maschinenfabrik Reinhausen GmbH

"At the time, our gut feeling was also decisive in our decision to use mobileX. The individual customer support of mobileX and the customizing of the solution to our needs confirmed us in this in retrospect. The increase in effectiveness in planning and the improved planning transparency have absolutely convinced us."

Hans Löffler Leiter der Einsatzleitzentrale GxP Services der Testo Industrial Services.

The introduction of mobile solutions and field service management software has helped us align the processes to the needs of our customers and has thus enhanced the quality of our customer service significantly.

Klaus Denninger Service Projektmanager at WAREMA Renkhoff SE

Moving to mobileX-Dispatch as part of the optimization of our service processes has increased the transparency in operational planning, improved data quality and significantly reduced manual processing. Our dispatchers have widely accepted the solution. With the app, the technicians can now update their status with just a few clicks.

Peter Reindl project manager at WashTec AG

The introduction of mobileX's field service management software has significantly improved the data quality and transparency of our customers' service calls and equipment. By integrating our complex material processes into digital deployment planning and order processing, we can offer our customers even more effective and better customer service.

Franziska Hölle Director Order Management at HSM GmbH and Co. KG

The data quality of the feedbacks and checklists has improved exorbitantly with the introduction of mobileX-MIP for Field Service. In addition, we were able to reduce the throughput times of service orders by more than half. We are also demonstrating our innovative strength as a market leader to customers by digitising order processing.

Kai Kathan Team Leader Services at Uhlmann Pac-Systeme GmbH + Co KG

The functionality and interface of mobileX-Dispatch convinced us right away. In addition, a quick rollout and integration into SAP was very important to us. For us, the introduction of the solution is a strategic step towards digitalisation and standardisation of our global service processes.

Simon Stehle Manager IT ERP Systems Management at Aebi Schmidt Holding AG

mobileX convinced us as a provider who simultaneously masters automation competence and the ability to integrate into the existing CRM process. In addition, mobileX implemented our requirements for automatic planning very flexibly.

Martin Schilling Head of After Sales Services at ZwickRoell GmbH & Co.KG

The processes are now completed much more quickly and we can invoice the orders one to four weeks faster. The input effort in the office has been significantly reduced and colleagues can now deal more intensively with customer inquiries. In addition, our appearance with our customers is now much more professional with the mobile app.

Manfred Gritsch Business Applications Manager at Kässbohrer Geländefahrzeug AG

The intuitive interface and menu navigation of mobileX-CrossMIP convinced us. Our maintenance staff need an app that is easy to use with just a few clicks. In addition, the fast implementation of the project was an important criterion in the decision-making process.

Tobias Kaiser SAP PP Inhouse Consultant at the ebm-papst Group

We were immediately impressed by the mobile service app mobileX-CrossMIP - by its functionality and usability. It allows us to implement our requirements as far as possible in the standard. In addition, the mobileX team completely convinced us with their consulting and industry experience.

Jörn Maas IT Manager at DENIOS AG

The mobile, paperless reporting led to a considerable increase in efficiency. In addition, our warehouse management has benefited a lot from the introduction of mobileX's solutions. We now have transparency over all parts in the vehicle warehouses. Inventory is much easier and saves us a lot of time and money. In addition, we can use the mobile solutions to store service reports with customer signatures in an audit-proof manner. The multilingual nature of the solutions benefits both our employees and our customers.

Thomas Buser IT project manager at Securiton AG

The Group-wide introduction of S/4HANA Service and the joint use of mobileX solutions at KOCH Pac-Systeme and Uhlmann are an important step towards system harmonisation at the Uhlmann Group. We also want to further optimise our customer service through the digitalisation of service processes.

Klaus Kramer Member of the overall project management in the KOCH S/4HANA project at Uhlmann Holding

"With mobileX-CrossMIP and mobileX-CrossForms, we want to significantly improve the quality of feedback from our service technicians and thus our data quality."

Renz Burkert project manager at Triathlon Holding GmbH