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Cloud platform for the digitalisation of your service and maintenance processes

mobileX-ServicePlatform

Digitize your service processes with the mobileX-ServicePlatform, the intuitive SaaS solution that connects all parties involved. The choice is yours: start quickly and without a complex integration project directly in the cloud platform or connect the mobileX-ServicePlatform to your backend system via an interface.

Whichever way you choose, the mobileX-ServicePlatform is the perfect solution for the fast and flexible digitalization of your service and maintenance processes.

Demo videoBenefitsFeaturesScreenshots

With mobileX-ServicePlatform

  • you improve your service quality!
  • you increase the productivity of your employees!
  • you improve your data quality!
  • you shorten your billing cycles!
  • you increase the satisfaction of your customers!
Digital process throughout
A complete solution for the digital processing of your orders – from order creation to scheduling of technicians, order processing on site to documentation
One platform for all
A platform that connects all stakeholders – your dispatchers, technicians, service and maintenance managers, subcontractors
Easy to use
An intuitive, user-friendly interface – so your employees can get started right away without training! Any time, anywhere and with any device!

Curious? Arrange a demo now!

  • We will show you the functionality of our solutions without obligation.
  • Deployment planning software and mobile solution
  • Time for your questions
Arrange appointment
Benefits

Your advantage by using the mobileX-ServicePlatform

Flexible Arbeitszeiten
Quick onboarding
With the mobileX-ServicePlatform you can get started in a few days! To get started quickly, you can exchange data efficiently via the file interface while you take care of seamless integration into your system landscape in the background.
Individual adaptability
With our mobileX-Plugins module, you can adapt the mobile app interface, use cases and processes to your individual needs.
Backend integration via REST API
Would you like to integrate the data from the mobileX-ServicePlatform into your backend? No problem: you can connect any backend via the REST API.
mobileX-Add-On for SAP
It’s even easier for SAP customers: with the mobileX add-on for SAP, we offer a certified interface for end-to-end integration.
Modern UI/UX design
Today, a modern user interface and a positive user experience are extremely important for the successful use of a solution. For this reason, special attention was paid to the UI and UX design during the development of the mobileX-ServicePlatform.
Manageable costs
With our subscription model per month and user, you know exactly what costs you have to expect. This saves you investments in the purchase of licences, server infrastructure, updates, operation and maintenance. You can flexibly adjust the number of users to changes in your company.
Ideal for smaller subsidiaries and subcontractors
The mobileX-ServicePlatform is particularly suitable for smaller subsidiaries and subcontractors. It allows service and maintenance processes to be easily integrated and digitised even beyond company boundaries.
Operation and support by mobileX
You sit back – we take care of the operation and support of the mobileX ServicePlatform. This allows you to concentrate fully on your professional processes.
Security and availability
The mobileX-ServicePlatform is a SaaS solution based on Microsoft Azure. Your data is stored in a data center in Western Europe that is subject to European data protection guidelines. It has multiple redundant connections to various Internet backbones and therefore ensures a very high level of reliability for your data and applications.
Features

The mobileX-ServicePlatform supports different roles

Your dispatchers

With our clear cloud solution, dispatchers plan the assignments of their field technicians or maintenance staff. They manage customer data, resources and technical objects. They always keep track of the current status and receive feedback on the orders. mobileX-DispatchX offers the following main features:

  • Planning board
  • Planning with map
  • Ressource details with qualifications
  • Management of customer devices and locations
  • Comprehensive search and filters

Your service technicians or maintenance staff

The intuitive app mobileX-CrossMIP for ServicePlatform supports field service technicians and maintenance engineers with order processing on site. You can download the app from all three app stores and use it on smartphones, tablets or laptops/PCs. The main features include:

  • Active notification of new orders and changes via push message
  • All relevant job information at a glance
  • Real-time updates on job status
  • Feedback (times, texts, documents, images, material) und check lists
  • Digital service reports with customer signature
  • Daily reports on order and non-order related times
  • Work possible even without an Internet connection

Your subcontractors

The mobileX-ServicePlatform is also suitable for your subcontractors. This makes it easy to integrate and digitize field service and maintenance processes even beyond company boundaries:

  • Uniform, digital documentation (service reports, forms)
  • Structured feedback on operations

Map display in mobileX-DispatchX

The map display shows all scheduled operations. The icons symbolize the status of the respective operation.

Planning board mobileX-DispatchX

The planning board gives a graphical overview of the planned operations. In the upper part of the planning board the desired time display can be set, in the left area the resources for the operations are displayed. As a dispatcher, you always see the resources assigned to each.

Operation list in mobileX-DispatchX

In the operation list, the dispatcher sees all his operations, which he can filter and arrange according to various criteria such as status, priority or operation number.

Transaction details with map

The transaction details contain all information as well as the display of the address of the transaction in the map.

References

What our customers say

With a focus on our requirements, the flexibility of mobileX absolutely convinced us compared to other providers. The mobileX ServicePlatform is a perfect match for us, as this solution can grow with the expansion of our service business and our requirements.

Sebastian Harz Head of Technical Service After Sales & Service Gangway Systems Railways at HÜBNER

Curious? Arrange a demo now!

  • We will show you the functionality of our solutions without obligation.
  • Deployment planning software and mobile solution
  • Time for your questions
Arrange appointment