Customization and integration
Our products adapt to your needs. The focus is on your optimised service and business processes, for which we create the technical basis.
Optimisation of service and maintenance processes
Our project managers define the use cases according to your specifications so that they correspond to your individual processes. In the process, the standard cases are parameterised until the tailor-made solution for you is created. In this phase, we integrate our standard solutions into the existing interfaces of your leading systems. These are often SAP CS, SAP PM, SAP CRM or S/4HANA – but also systems such as Microsoft Dynamics ERP, salesforce or proprietary applications.
Integration of the mobileX solutions
We use two integration paths: natively in SAP via our certified SAP Add-Ons or via web services. Companies benefit from our many years of experience with projects in the SAP environment, which make up 80 percent of the mobileX customer base.
The integration of mobileX products in SAP S/4HANA Service and SAP S/4HANA Asset Management (Maintenance) On-Premise is carried out via the mobileX-S/4 HANA Add-On. In addition to operating the mobileX solutions with S/4 HANA On-Premise, mobileX also enables rapid integration with SAP S/4HANA Service and SAP S/4HANA Asset Management in the cloud with proven best practices.
In this way, mobileX offers SAP customers future-proof and investment-proof solutions for their service and maintenance processes in the long term. For existing customers who are already using mobileX-Dispatch, mobileX-MIP for Field Service and mobileX-CrossMIP with SAP ERP, the migration to S/4HANA is particularly easy thanks to the use of the mobileX-S/4 HANA AddOn.
In addition, integration of the mobileX products in C/4HANA is also possible via web services.We also cooperate with partners when it comes to creating new interfaces for new processes.
Further technical information
If you are interested in more information about the features and operation of the mobileX Mobile Integration Platform, we recommend our technical white paper on the integration of our solutions in SAP environments, which you can request here free of charge.
Learn more about the various options for adapting our standard products to your individual processes and environments.
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If you decide to obtain our software as a SaaS solution, you receive the same, proven range of functions as with on-site provision, but you save on operating the solution, can start more quickly and grow more flexibly with requirements.
Consulting and training
Consulting and training are essential components for the success of projects for digitalisation and optimisation in the field of field service management and maintenance.
Operation and support
You can use our solutions either on-premise, i.e. on your premises, or from the cloud.