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Our software helps to optimize the processes in service and maintenance of companies across different departments. In our Infothek, you will find guides that answer all common questions about resource planning and mobile solutions in service and maintenance as well as a glossary of technical terms.

Disponent bei der Arbeit

Field service management

Field service management software supports dispatchers when planning mobile resources in a business for service or maintenance jobs. With this it is much easier for them to take into account the different factors such as qualifications of technicians, appointments with customers or distances between jobs.

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Instandhaltung in der Produktion

Maintenance software

Maintenance in industrial production is under enormous cost pressure. Read in our guide how the digitalization of maintenance processes with the help of maintenance software for industrial production can help to improve efficiency, increase productivity and reduce costs.

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Techniker bei der Überprüfung eines Roboters

Mobile solutions for field service

Mobile solutions for field service support technicians when doing their jobs on site. With this they have mobile access to data in ERP systems and can create their technical reports on site which are directly transfered the back-office. This increases porductivity, accelerates service or maintenance processes and improves customer satisfaction.

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Vom Papierformular zum Tablet

Digitize checklists and forms

Checklists and forms exist today in many forms in the service and maintenance processes of companies. The digitizing of forms is an essential step in the electronic maintenance of the maintenance and service process.

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Route planning in technical customer service

Route planning is an integral part of resource planning in technical support. A route optimization tool can reduce travel costs, improve resource utilization and increase customer satisfaction.

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Techniker mit Service App

Field service apps for the technical field service

Field service apps for smartphones and tablets that technical field workers use to receive and process their orders are becoming increasingly popular. But what can these apps do and what are their advantages over their notebook and laptop counterparts? What about security and integration with leading enterprise systems?

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Field service and maintenance software from the cloud

Software from the cloud is also becoming increasingly popular in the field of deployment planning and mobile order processing for technical service and maintenance of plant and machinery. Read our guide to find out which advantages and features field service and maintenance software from the cloud offers and which companies and users benefit most from it.

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Field Service Management Glossar

Field service management glossary

Many terms in the field of field service management are very specific or have a meaning that differs from general usage. With our glossary, we would like to contribute to explaining the terms used in the areas of resource planning and mobile order processing in technical service and maintenance, thus ensuring greater clarity and understanding.

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Your advantage through the use of our software

1 Year amortisation period
75% Higher productivity of technicians and maintainers
70% Time saving in deployment planning and control
93% Shorter billing cycles
20-30% Improvement of first-time-fix-rates
20% Route reduction through route optimisation