Our software helps to optimize the processes in service and maintenance of companies across different departments. In our Infothek, you will find guides that answer all common questions about resource planning and mobile solutions in service and maintenance as well as a glossary of technical terms.
Field service management
Field service management software supports dispatchers when planning mobile resources in a business for service or maintenance jobs. With this it is much easier for them to take into account the different factors such as qualifications of technicians, appointments with customers or distances between jobs.
Maintenance in industrial production is under enormous cost pressure. Read in our guide how the digitalization of maintenance processes with the help of maintenance software for industrial production can help to improve efficiency, increase productivity and reduce costs.
Mobile solutions for field service
Mobile solutions for field service support technicians when doing their jobs on site. With this they have mobile access to data in ERP systems and can create their technical reports on site which are directly transfered the back-office. This increases porductivity, accelerates service or maintenance processes and improves customer satisfaction.
Digitize checklists and forms
Checklists and forms exist today in many forms in the service and maintenance processes of companies. The digitizing of forms is an essential step in the electronic maintenance of the maintenance and service process.
Route planning in technical customer service
Route planning is an integral part of resource planning in technical support. A route optimization tool can reduce travel costs, improve resource utilization and increase customer satisfaction.
Field service apps for the technical field service
Field service apps for smartphones and tablets that technical field workers use to receive and process their orders are becoming increasingly popular. But what can these apps do and what are their advantages over their notebook and laptop counterparts? What about security and integration with leading enterprise systems?