The material process can also be mapped using mobileX-MIP for Field Service. Technicians can use it to report back the consumption of material, order and return material and take inventory of the vehicle warehouse.
Via the daily report in mobileX-MIP for Field Service, the technicians record their order-related and non-order-related times without gaps, which flow into time management in the backend. This can also be used to map standby flat rates and release additional working times such as night work.
GEZE Service also uses the mobileX release monitor, an additional module of mobileX-MIP for Field Service. It avoids cancellations of incorrect bookings in SAP by controlling incoming reports on the basis of predefined criteria, which the office staff can then correct if necessary and in consultation with the technician.
Digitization of forms
With the switch to the new mobile solution, the Dynamic Forms module, an extension of mobileX-MIP for Field Service, was also introduced. This was intended to replace the existing paper forms and thus design the entire service process without media discontinuity. The digital templates also make it easier for technicians to enter data and increase data quality by validating entries. After transfer to the backend, the data is archived either as a structured data record or as a PDF document.
At GEZE, the individual countries use the Dynamic Forms in different ways. In Spain, they are recorded as an attachment to the service report. In the UK, the technicians use the checklists for the maintenance of systems. In addition, a digital form will replace the former multi-page paper form used to carry out the security analysis of automatic doors. With the help of Dynamic Forms, GEZE can easily and quickly capture and process any data objects that are not contained in the mobileX standard data model in a structured manner.
“The introduction of mobileX-MIP for Field Service together with the Dynamic Forms has largely digitalized our service process,” explains Annabella Grauduschus, Team Leader SAP Projects and Systems at GEZE Service GmbH. “This will significantly improve our data quality and increase the efficiency and productivity of our mobile order processing”.
When the rollouts and training in the international subsidiaries will have been completed, it is planned to migrate the solution to the current version in order to use new functions of mobileX-MIP for Field Service. Further optimizations, such as the integration of error codes, are also planned.