Consulting and training
Consulting and training are essential components for the success of projects for digitalisation and optimisation in the field of field service management and maintenance. That is why we attach great importance to individual consulting and training.
At the beginning of every project in the field of field service management or maintenance is a process analysis. We are happy to support you when it comes to describing your existing processes and structures. In addition to flowcharts, it is also important to identify the actors and systems involved in these processes. Um die Effizienz durch ein Field Service Management-System oder Instandhaltungssoftware zu steigern, folgt daraufhin die optimale Gestaltung der Soll-Prozesse für Ihr Geschäftsmodell.
Our standard products already have a wide range of functions. But it is precisely with special services that you differentiate yourself from your competitors. The individuality of your process must therefore be seamlessly integrated into the standard product – because this is how you can further expand your competitive advantage. In the specification phase, we define together with you how we can adapt our solutions to your requirements and target processes in order to achieve your goals.
In our guides you can find out more about what you should think about before starting a field service management or maintenance project. Request our free guide, white papers and ROI calculator here.
Professional training of the employees in the disposition and in the technical field service is an essential factor for the success of the project. Our trainers take over the intensive coaching of your key users for our solutions. In addition, we recommend training the (key) users again after a test phase of four to five weeks. This helps to clarify open questions and to achieve long-term improvements in the use of the application. Our training material summarises the contents in an application-based and clearly structured quick manual.
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If you decide to obtain our software as a SaaS solution, you receive the same, proven range of functions as with on-site provision, but you save on operating the solution, can start more quickly and grow more flexibly with requirements.
Customization and integration
Our products adapt to your needs. The focus is on your optimised service and business processes, for which we create the technical basis.
Operation and support
You can use our solutions either on-premise, i.e. on your premises, or from the cloud.