Field service management and maintenance software from one source

A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.

Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.

The processes are now completed much more quickly and we can invoice the orders one to four weeks faster. The input effort in the office has been significantly reduced and colleagues can now deal more intensively with customer inquiries. In addition, our appearance with our customers is now much more professional with the mobile app.

Manfred Gritsch Business Applications Manager at Kässbohrer Geländefahrzeug AG

The mobile solutions an field service management software not only allows a precise management of field technicians, but has also resulted in optimized processes along the entire value chain through order processing without media interruptions. This digitization also creates a high potential for downstream process improvements in commercial and logistic areas. In addition, the new system offers a higher transparency of our service processes.

Timo Botzenhardt project manager at M-net Telekommunikations GmbH

Since the introduction of the field service management solution of mobileX we have a much better picture of the effectiveness of our customer service and our material and time. This has also helped us to expand our service and to serve our customer service requests faster and more reliably.

Werner-Ulrich Lange sales and customer service director at Melitta Professional Coffee Solutions

By digitizing our maintenance processes, we have been able to significantly increase productivity in mobile maintenance at our plant in Hamburg. In this way, we also ensure that machine downtimes are kept as short as possible or that equipment does not break down in the first place thanks to planned maintenance.

Ingo-Marcel Klatt IT Application Consultant SAP QM & PM at Olympus Surgical Technologies Europe

At the beginning of the rollout, there was a certain mistrust of the new solution. But today, the colleagues cannot imagine working without the system. Data quality has improved dramatically with the field service management system. In addition, our personnel structure has changed in the customer service. While the number of our dispatchers has hardly changed, we now have a lot more service colleagues in the field. That is, we can provide more customers with a better and faster service.

Christian Schneider Director Operations International at Winterhalter Gastronom GmbH