The cloud platform for the digitalisation of your service and maintenance processes
Solutions for optimal dispatching and mobile order processing by your technicians or fitters
For higher plant availability, more transparent and efficient maintenance processes, and higher data quality.
Field service management and maintenance software from one source
Resource planning and mobile solutions for service as well as mobile maintenance are our key competences. For over 20 years we have been developing with passion our products, which map these special processes in an ideal way – one premise and in the cloud. Our customers benefit from this experience with optimized resource utilization, increased customer satisfaction, more transparent service processes and an optimized data quality.
Field Service Management Software
- Resource planning for the technical service
- Route optimization
- Mobile solutions for service technicians
- Digital forms
- Travel expenses
Your advantage through the use of our software
Digital ressource planning and job scheduling
mobileX-Dispatch is our tool for optimizing your dispatching for technical customer service and your order planning for maintenance. Our digital planning includes the dispatching of orders according to qualifications, route optimization, manual planning via drag and drop as well as semi- and fully automatic planning. Pool planning and dispatching of orders to external service providers is also possible with mobileX-Dispatch.
Watch our video ``The Challenge``
Mobile app for order processing
mobileX-CrossMIP is our mobile app for order processing for technical customer service and for maintenance in production. It offers an intuitive interface and is of course offline-capable. mobileX-CrossMIP enables mobile access to plant data, digital creation of feedback, forms and time recording. Material logistics can also be mapped with our mobile app.
What our customers say
A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.
The processes are now completed much more quickly and we can invoice the orders one to four weeks faster. The input effort in the office has been significantly reduced and colleagues can now deal more intensively with customer inquiries. In addition, our appearance with our customers is now much more professional with the mobile app.Manfred Gritsch Business Applications Manager at Kässbohrer Geländefahrzeug AG
The mobile solutions an field service management software not only allows a precise management of field technicians, but has also resulted in optimized processes along the entire value chain through order processing without media interruptions. This digitization also creates a high potential for downstream process improvements in commercial and logistic areas. In addition, the new system offers a higher transparency of our service processes.Timo Botzenhardt project manager at M-net Telekommunikations GmbH
Since the introduction of the field service management solution of mobileX we have a much better picture of the effectiveness of our customer service and our material and time. This has also helped us to expand our service and to serve our customer service requests faster and more reliably.Werner-Ulrich Lange sales and customer service director at Melitta Professional Coffee Solutions
By digitizing our maintenance processes, we have been able to significantly increase productivity in mobile maintenance at our plant in Hamburg. In this way, we also ensure that machine downtimes are kept as short as possible or that equipment does not break down in the first place thanks to planned maintenance.Ingo-Marcel Klatt IT Application Consultant SAP QM & PM at Olympus Surgical Technologies Europe
At the beginning of the rollout, there was a certain mistrust of the new solution. But today, the colleagues cannot imagine working without the system. Data quality has improved dramatically with the field service management system. In addition, our personnel structure has changed in the customer service. While the number of our dispatchers has hardly changed, we now have a lot more service colleagues in the field. That is, we can provide more customers with a better and faster service.Christian Schneider Director Operations International at Winterhalter Gastronom GmbH