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Field service management for companies in the IT and telecommunications sectors

The expansion of the fiber optic and mobile communications network for the next communication standard 5G, which will not only connect people but also things faster, is the task of the telecommunications industry for the next few years.

Reliable availability of infrastructure and services as well as high customer satisfaction characterize the service in the IT and telecommunications sector. The aim is to reconcile the economic efficiency of service operations on the one hand with fast response times and short time windows for customers on the other.

The challenges in resource planning include capacity management that optimally utilizes in-house and external service technicians, meets agreed deadlines with end customers, selects the most suitable technician and keeps travel times as short as possible.

A tour planning or tour optimization can support this. When scheduling many orders for one day, one week or one month, the dispatcher can use a tool for automatic or semi-automatic planning. This makes it much easier to plan mass orders. The MRP controller can then make manual adjustments to planning.

Strategic resource planning also plays an important role in the ITC area. Based on historical data from resource planning, various planning scenarios can be run through, assuming various future developments – such as an increase in orders or a reduction in resources. This provides companies with decision-making aids for their future resource planning in the service area.

Industry experience

The Field Service Management solutions of mobileX are used by medium-sized and large companies in the IT and telecommunications sector with 50 or more resources. Here you will find an overview of the most important industries of our customers.

Telecommunications providers

IT service providers

Consumer electronics