mobileX-Dispatch is our tool for optimizing your dispatching for technical customer service.
mobileX-CrossMIP is our mobile app for order processing for technical customer service.
The mobileX-ServicePlatform is mobileX’s public cloud solution for digital deployment planning and order processing of service orders.
Field service management software for service
Our field service management software consists of a solution for the optimal dispatching and control of your technicians or fitters – mobileX-Dispatch – and two mobile solutions for order processing by your technicians or fitters – mobileX-MIP for Field Service and mobileX-CrossMIP. These standard products can be used on-premise or as a cloud solution. In addition, we offer the mobileX-ServicePlatform, a subscription-based model for digital deployment planning and order processing of service and maintenance orders.
Field service management software provides more transparency, better resource utilization and data quality of mobile service processes.
Field service management software shortens response times and time windows for operations. The higher adherence to schedules increases service quality and customer satisfaction.
Field service management software reduces the planning effort and optimizes the use of resources. As a result, your service organization can save over 20 percent in costs annually.
Our Field Service Management offering consists of the following products:
Software for resource planning
mobileX-Dispatch is our tool for optimizing your dispatching for technical customer service. Our digital planning includes the dispatching of orders according to qualifications, route optimization, manual planning via drag and drop as well as semi- and fully automatic planning. Pool planning and dispatching of orders to external service providers is also possible with mobileX-Dispatch.
Mobile solutions for technical service
mobileX-CrossMIP is our mobile app for order processing for technical customer service. It offers an intuitive interface and is of course offline-capable. mobileX-CrossMIP enables mobile access to plant data, digital creation of feedback, forms and time recording. Material logistics can also be mapped with our mobile app.
Field service cloud
The mobileX-ServicePlatform is mobileX’s public cloud solution for digital deployment planning and order processing of service orders. Our subscription-based model is characterised by simple and fast integration, individual adaptability and an end-to-end digital process for your orders. The mobileX-ServicePlatform is the perfect solution for the fast and flexible digitalisation of your service processes.
Our proven Field Service Management solutions can be deployed on-premise in the enterprise or conveniently as a cloud solution with the highest availability. Integration with leading enterprise back-end systems (SAP or other) is done via dedicated interfaces or web services. We adapt our solutions to the individual service and business processes and use cases of companies.
Our Field Service Management Software in companies
The Field Service Management Software of mobileX is particularly suitable for companies in the fields of manufacturing, energy supply, medical technology, facility management, IT and telecommunications. Common to all industries is that it is always a technical service on site – maintenance, commissioning or troubleshooting.
Typical users of our reliable solutions are medium-sized companies and large corporations with resources in technical field service or maintenance. These may be their own technicians or subcontractors.
Companies use our Field Service Management software both on a regional and national level (utilities) and worldwide (international corporations).
The most important features of our Field Service Management Software
- Scheduling appointments with end customers
- Skillmatching (planning according to qualifications)
- Map view
- Tour optimization
- Automatic planning
- Integration of subcontractors
- Strategic planning
- Access to backend systems
- Status Updates
- Material Logistics
- Checklists and forms
- Travel expense report
- Release monitor
Advantages of our Field Service Management Software
Our sophisticated solutions optimize the service and maintenance processes in companies for all persons involved. They also improve customer satisfaction.
Advantages for companies
- Higher productivity and better utilization of technicians
- Digitalization of service and maintenance processes
- Improvement of data quality
- Higher customer satisfaction and loyalty
- Increasing efficiency, sales and growth
Advantages for dispatchers
- Relaxed scheduling with customers
- Significantly less planning effort
- More transparency about the order situation and status of the assignments
- Shorter travel times for technicians
- Timely rescheduling in case of technician failure
Advantages for technicians
- Less stress on site during problem solving
- More time for customer contact
- No paperwork and reworking of reports in the evening
- Less time pressure for subsequent appointments
- Less overtime
Benefits for customers
- Quick and easy appointment scheduling
- Less time required for service appointments due to short time windows
- Competent service with individual advice
- Troubleshooting at the first appointment
- Transparency in billing through digital service report
Customers and references of mobileX
Numerous middle-sized companies and large enterprises from the manufacturing industry, energy supply, healthcare, facility management, IT and telecommunications use our field service management and mobile solutions worldwide.