Software for resource planning

mobileX-Dispatch is a flexible and mature Field Service Management standard software, which digitalizes and optimizes planning and control processes in technical service and maintenance. Commissioning, damage repair and planned maintenance can be digitally mapped - also via subcontractors. The service planning solution is suitable for companies with 50 or more service technicians.

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Main Features

 

Clear planning cockpit

mobileX-Dispatch shows the dispatcher all resources, the current planning overview, system messages and the worklist at a glance. He can customize his view individually and have the orders displayed as a list, calendar or Gantt chart and also on the map.

 

Manual planning by drag-and-drop

Based on the order information mobileX-dispatch determines the necessary skills that are required for the job. In the list of suitable technicians the dispatcher can see, who has time to do the job. The map view shows him which technician has the shortest journey to do the job.

 

Appointment with end customers

The module "appointment" facilitates the dispatcher the scheduling with the end customer. mobileX-Dispatch provides the dispatcher with all possible execution dates in a tabular form. The dispatcher can prioritize regarding the parameters "additional travel time", "utilization" and "appointment".

 

Planning suggestions and automatic planning

In addition to manual planning using drag and drop, resource planning is also possible in semi-automatic or even fully automatic mode. The dispatcher can "drag" service assignments directly into proposed routes on the map. With planning proposals, mobileX-Dispatch takes into account a number of parameters, such as e.g. individual work times, start and finish dates or SLAs, fixed dates, priorities, travel times, and many others.

 

Always on the right route

Thanks to the route optimisation function in mobileX-Dispatch, field technicians can always find the shortest route while on the road. Maintenance assignments are cleverly combined with current service incidents to find the best routes, thus drastically reducing route distances. Here mobileX-Dispatch takes into account many important planning parameters, such as start and finish dates, Service Level Agreements (SLAs), priorities, qualifications, etc

 

Strategic planning in the future

For companies with a high annual volume of service calls the optional module "Scenario Generator" allows the strategic planning of resources and capacities. This can be based on historical data such as the order backlog of the last financial year to create hypothetical scenarios for the future.

Integration of subcontractors

With mobileX-SubConnect, subcontractors can be easily integrated into the service processes of companies. This improves transparency for the client and creates consistent, digital service processes. 

Screenshots

Benefits

 

Increased customer satisfaction

Faster response times, short time windows for assignments and higher punctuality enhance the service quality and thereby increase customer satisfaction.

 

More transparent service processes

The overview in real time creates transparency over the entire service team with regard to the utilization of technicians, their skills and job status.

 

Optimized resource utilization

The digital planning and route optimization ensure optimum utilization of technicians, vehicles and production tools.

 

Cost savings up to 20 percent

Due to the reduced planning effort and optimized use of resources, companies can save up to 20 percent of costs, in combination with mobileX-MIP for Field Service even more.

Technical specifications

Backend systems

mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP PM and SAP CRM - but also systems such as Microsoft Dynamics ERP or proprietary applications.

Interfaces

mobileX-Dispatch can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.

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Scalability and adaptability

mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.

Infrastructure

mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.

Integration of third party applications

mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.

Get our system requirements

On request we can send you our system requirements or architecture.