
Software for resource planning
mobileX-Dispatch is a flexible and mature Field Service Management standard software, which digitalizes and optimizes planning and control processes in technical service and maintenance. Commissioning, damage repair and planned maintenance can be digitally mapped – also via subcontractors. The service planning solution is suitable for companies with 50 or more service technicians.

Main features of mobileX-Dispatch
Based on the order information mobileX-dispatch determines the necessary skills that are required for the job. In the list of suitable technicians the dispatcher can see, who has time to do the job. The map view shows him which technician has the shortest journey to do the job.
The module “appointment” facilitates the dispatcher the scheduling with the end customer. mobileX-Dispatch provides the dispatcher with all possible execution dates in a tabular form. The dispatcher can prioritize regarding the parameters “additional travel time”, “utilization” and “appointment”.
Thanks to the route optimisation function in mobileX-Dispatch, field technicians can always find the shortest route while on the road. Maintenance assignments are cleverly combined with current service incidents to find the best routes, thus drastically reducing route distances. Here mobileX-Dispatch takes into account many important planning parameters, such as start and finish dates, Service Level Agreements (SLAs), priorities, qualifications, etc.
For companies with a high annual volume of service calls the optional module “Scenario Generator” allows the strategic planning of resources and capacities. This can be based on historical data such as the order backlog of the last financial year to create hypothetical scenarios for the future.
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Your advantages through the use of mobileX-Dispatch

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Technical specifications
mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP CRM and S/4HANA Service – but also other ERP systems such as Microsoft Dynamics ERP or proprietary applications.
mobileX-Dispatch can either be integrated natively in SAP through our certified SAP Add-On, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.
mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.
mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.
mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.
On request we can send you our system requirements or architecture.