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Mobile service technician app

mobileX-CrossMIP is a mobile app for employees in technical service. Via the service technician app, they receive their order data on their mobile device. On site, they create their feedback, service reports and forms and transmit them directly to headquarters.

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Functions

Main features of mobileX-CrossMIP

Mobile order processing
With mobileX-CrossMIP all the necessary data about the order processing are available for the service technician on his mobile device – also in dead zones. Via a flexible navigation component he gets fast access to his orders at any time and can easily switch between different lists and modules.
Simple status change

Whether in the job list, or in the details – the technician can change his status with just a few gestures at any time. Depending on the current status the relevant informations can be highlighted so that the most important data are also visible on smaller displays at a glance. Via the status change automatic timing (“start-stop functionality”) can be integrated as well.

Feedback, service reports and forms

During his work the technician reports time, material and text. Documents such as photos, service reports and PDF forms with signatures can also be created with it. To map digital forms in mobileX-CrossMIP, mobileX offers two options.

Material logistics
mobileX-CrossMIP also offers functions around material logistics. This includes both the display of the own warehouse as well as the consumption from this. This is then registered via the mobileX-MIP server in the back office system. If there are minimum stocks maintained, there will be an automatical re-order for the vehicle inventory.
Pool scheduling and local orders

With pool scheduling (self-disposition), a technician who is currently near a site and has time for an order can either reserve the order for himself or take it over directly. He then contacts the customer to arrange an appointment with him. The technician can also create local orders without reference to an existing order and then enter confirmations including a service report for the order.

Daily reports

With the daily report, users can record both order-related and non-order-related working times, such as training or internal meetings. There are three basic ways in which technicians can record their times. The dashboard for time confirmations shows the technician the hours worked on a daily, weekly and monthly basis. Times that have not been posted are also displayed.

Make your service the difference!

Screenshots

Dashboard for overview of working time

The feedback dashboard shows the technician the hours worked on a daily and weekly or monthly basis. Unaccounted times are also displayed.

Screenshots

Another heading

The feedback dashboard shows the technician the hours worked on a daily and weekly or monthly basis. Unaccounted times are also displayed.

Benefits

Your advantages by using mobileX-CrossMIP

Increased customer satisfaction
A more efficient troubleshooting, higher punctuality and an improved ability to provide information for customers enhance the service quality and thereby increase customer satisfaction.
Better data quality
The validation of texts in data entry on site and the avoidance of media breaks through the direct transfer into backend systems contribute to a much higher quality of service reports, feedback and forms.
Increased productivity
Through mobile access to customer history, object data and material logistics queries by phone can be avoided as well as second journeys.
More efficient service processes
The seamless integration of digital order processing in resource planning and back-end systems in the company contributes to an interdepartmental optimization of the entire service process.

mobileX-MIP for Field Service

In addition to our App mobileX-CrossMIP for Smartphones and Tablets, mobileX-MIP for Field Service is our mature, mobile solution for order processing on laptops for technicians in technical service and maintenance.

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References

What our customers say

A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.

Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.

We were immediately impressed by the mobile service app mobileX-CrossMIP - by its functionality and usability. It allows us to implement our requirements as far as possible in the standard. In addition, the mobileX team completely convinced us with their consulting and industry experience.

Jörn Maas IT Manager at DENIOS AG

The introduction of mobileX's field service management software has significantly improved the data quality and transparency of our customers' service calls and equipment. By integrating our complex material processes into digital deployment planning and order processing, we can offer our customers even more effective and better customer service.

Franziska Hölle Director Order Management at HSM GmbH and Co. KG

The processes are now completed much more quickly and we can invoice the orders one to four weeks faster. The input effort in the office has been significantly reduced and colleagues can now deal more intensively with customer inquiries. In addition, our appearance with our customers is now much more professional with the mobile app.

Manfred Gritsch Business Applications Manager at Kässbohrer Geländefahrzeug AG

The Group-wide introduction of S/4HANA Service and the joint use of mobileX solutions at KOCH Pac-Systeme and Uhlmann are an important step towards system harmonisation at the Uhlmann Group. We also want to further optimise our customer service through the digitalisation of service processes.

Klaus Kramer Member of the overall project management in the KOCH S/4HANA project at Uhlmann Holding

The mobile, paperless reporting led to a considerable increase in efficiency. In addition, our warehouse management has benefited a lot from the introduction of mobileX's solutions. We now have transparency over all parts in the vehicle warehouses. Inventory is much easier and saves us a lot of time and money. In addition, we can use the mobile solutions to store service reports with customer signatures in an audit-proof manner. The multilingual nature of the solutions benefits both our employees and our customers.

Thomas Buser IT project manager at Securiton AG
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Tech spec

Technical specifications

App distribution

A functioning enterprise app distribution for the respective platform is a prerequisite. We recommend the use of a “mobile device management” system for the administration of mobile devices and app distribution.

End devices and operating systems

mobileX-CrossMIP supports iOS from version 13.x, Android from version 9.x und Windows 10 from version 1904 This way, you are completely flexible when choosing your smartphone, tablet or laptop.

Backend-Systeme

mobileX-CrossMIP can easily be integrated into the existing interfaces of your leading systems. Usually, these are SAP CS, SAP CRM and SAP S/4HANA – but it can also be another ERP system such as Microsoft Dynamics ERP or proprietary applications.

Safety

The communication with the mobileX-MIP server is performed via HTTPS. The authentication is handled through a token-based method. Encryption of the the database and a “local” blocking of the application are planned.

Infrastructure

mobileX-CrossMIP is available on-premise or SaaS solution through the mobileX ServiceCloud.

We will be happy to send you our system requirements or architecture on request.