Main features of mobileX-CrossMIP
With pool scheduling (self-disposition), a technician who is currently near a site and has time for an order can either reserve the order for himself or take it over directly. He then contacts the customer to arrange an appointment with him. The technician can also create local orders without reference to an existing order and then enter confirmations including a service report for the order.
Make your service the difference!
mobileX-MIP for Field Service
In addition to our App mobileX-CrossMIP for Smartphones and Tablets, mobileX-MIP for Field Service is our mature, mobile solution for order processing on laptops for technicians in technical service and maintenance.
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What our customers say
A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.
We were immediately impressed by the mobile service app mobileX-CrossMIP - by its functionality and usability. It allows us to implement our requirements as far as possible in the standard. In addition, the mobileX team completely convinced us with their consulting and industry experience.Jörn Maas IT Manager at DENIOS AG
The introduction of mobileX's field service management software has significantly improved the data quality and transparency of our customers' service calls and equipment. By integrating our complex material processes into digital deployment planning and order processing, we can offer our customers even more effective and better customer service.Franziska Hölle Director Order Management at HSM GmbH and Co. KG
The processes are now completed much more quickly and we can invoice the orders one to four weeks faster. The input effort in the office has been significantly reduced and colleagues can now deal more intensively with customer inquiries. In addition, our appearance with our customers is now much more professional with the mobile app.Manfred Gritsch Business Applications Manager at Kässbohrer Geländefahrzeug AG
The Group-wide introduction of S/4HANA Service and the joint use of mobileX solutions at KOCH Pac-Systeme and Uhlmann are an important step towards system harmonisation at the Uhlmann Group. We also want to further optimise our customer service through the digitalisation of service processes.Klaus Kramer Member of the overall project management in the KOCH S/4HANA project at Uhlmann Holding
The mobile, paperless reporting led to a considerable increase in efficiency. In addition, our warehouse management has benefited a lot from the introduction of mobileX's solutions. We now have transparency over all parts in the vehicle warehouses. Inventory is much easier and saves us a lot of time and money. In addition, we can use the mobile solutions to store service reports with customer signatures in an audit-proof manner. The multilingual nature of the solutions benefits both our employees and our customers.Thomas Buser IT project manager at Securiton AG
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A functioning enterprise app distribution for the respective platform is a prerequisite. We recommend the use of a “mobile device management” system for the administration of mobile devices and app distribution.
mobileX-CrossMIP supports iOS from version 13.x, Android from version 9.x und Windows 10 from version 1904 This way, you are completely flexible when choosing your smartphone, tablet or laptop.
mobileX-CrossMIP can easily be integrated into the existing interfaces of your leading systems. Usually, these are SAP CS, SAP CRM and SAP S/4HANA – but it can also be another ERP system such as Microsoft Dynamics ERP or proprietary applications.
The communication with the mobileX-MIP server is performed via HTTPS. The authentication is handled through a token-based method. Encryption of the the database and a “local” blocking of the application are planned.