mobileX-MIP for Field Service
Service technicians must be familiar with more and more complex products. Without mobile software that also integrates spare parts and knowledge management, this is almost impossible today. In addition, the advisory function of the technician on site at the customer’s premises is increasingly in demand.
mobileX-MIP for Field Service is a mobile software solution that supports the service technician in machine and plant construction. Employees use it to receive their orders on their mobile device while on the road. They can access order data in back-end systems, create their service reports or forms on site and transfer them to the head office for further processing.
Main features of mobileX-MIP for Field Service
The technician creates the service report at the press of a button. This report includes all services, such as times, transportation costs, and material consumption. Courtesy services can also be marked as needed. The customer signs the completed service report and/or the technician completes it digitally on his or her mobile device. mobileX-MIP for Field Service creates the PDF service report and archives it automatically in the back office (such as SAP CS job). The customer also receives the report in advance by e-mail.
mobileX-MIP for Field Service provides the technician on-site with an inventory-managed technician stock (vehicle stock). Consumed materials are automatically reported to the back office (such as SAP MM). If minimum stock levels have been entered, the back office automatically orders more for the technician stock. The entire material logistics process thereby benefits from a significant increase in efficiency in the service area. This includes the processing of returns.
1 Optional extension for mobileX-MIP for Field Service
With mobileX-MIP for Field Service, the technician not only handles day-to-day business and malfunctions, but the solution can also be used in system start-up jobs lasting multiple days. For example, technicians create their activity confirmations each day with a customer signature. Invoices can thus be created earlier and the office-based staff remains informed of current progress at all times.
Technicians use the module to record their travel expenses. They can enter expenses including receipts, flat rates and kilometers driven in the application. Using the mobileX-SAP ERP add-on, the data is then transferred to the SAP travel expenses transaction PR05 for internal billing and posting.
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Your advantages by using mobileX-MIP for Field Service
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What our customers say
A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.
Using mobileX-Dispatch and mobileX-MIP for Field Service we can ensure a high service quality and contribute to continiously improve the AVL products. Media disruptions between field service technicians and back office colleagues can be minimized. Affiliates report fewer sources of error as well as less administrative work. They also can issue invoices quicker. This has also resulted in the fact that the investments in our affiliates pay off after about 18 months due to the savings.Patrick Liegl Global Project Manager AVL Group
We decided in favor of mobileX AG because mobileX-MIP for Field Service is the best way to map the complexity of the object characteristics recorded on site with the subsequent posting via the release monitor in SAP CS. By introducing the solution, we were able to achieve a sustained improvement in data quality. In addition, the invoicing processing times have been reduced from up to 30 to a maximum of five days.Stefanie McRae Manager Process Performance CRM at Maschinenfabrik Reinhausen GmbH
Since the introduction of the field service management solution of mobileX we have a much better picture of the effectiveness of our customer service and our material and time. This has also helped us to expand our service and to serve our customer service requests faster and more reliably.Werner-Ulrich Lange sales and customer service director at Melitta Professional Coffee Solutions
Despite a very tight schedule for implementation and rollout the launch of the project went smoothly, particularly with the extensive technical requirements. Our service staff are now relieved of administrative tasks and we can realize many supplements for additional value creation.Nils Michaelsen Director IT applications at Pluradent
The mobile, paperless reporting led to a considerable increase in efficiency. In addition, our warehouse management has benefited a lot from the introduction of mobileX's solutions. We now have transparency over all parts in the vehicle warehouses. Inventory is much easier and saves us a lot of time and money. In addition, we can use the mobile solutions to store service reports with customer signatures in an audit-proof manner. The multilingual nature of the solutions benefits both our employees and our customers.Thomas Buser IT project manager at Securiton AG
The introduction of mobile solutions and field service management software has helped us align the processes to the needs of our customers and has thus enhanced the quality of our customer service significantly.Klaus Denninger Service Projektmanager at WAREMA Renkhoff SE
At the beginning of the rollout, there was a certain mistrust of the new solution. But today, the colleagues cannot imagine working without the system. Data quality has improved dramatically with the field service management system. In addition, our personnel structure has changed in the customer service. While the number of our dispatchers has hardly changed, we now have a lot more service colleagues in the field. That is, we can provide more customers with a better and faster service.Christian Schneider Director Operations International at Winterhalter Gastronom GmbH
mobileX MIP for Field Service can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP PM and SAP CRM – but also systems such as Microsoft Dynamics ERP or proprietary applications.
mobileX MIP for Field Service can either be integrated natively in SAP through our certified SAP Add-On, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.
mobileX-MIP for Field Service is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-MIP for Field Service adapts flexibly.
mobileX-MIP for Field Service and mobileX-CrossMIP support Android, Windows and iOS. So you are completely flexible when choosing your mobile devices. Whether smartphone, tablet or laptop – ruggedized or business – our mobile solution adapts to your hardware.
mobileX-MIP for Field Service enables easy integration of third party applications such as knowledge management systems, spare parts catalogs or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.
mobileX-MIP for Field Service is available on-premise or SaaS solution through the mobileX-ServiceCloud.
On request we will be happy to send you our system requirements or architecture.