The technical service in the field of medicine and health has to face high challenges every day. Strict regulations, hygiene regulations and sensitive customer data make the deployment planning and use of medical technicians in hospitals, medical practices and care particularly critical.
Speed and reliability play a special role here, especially when it comes to emergencies and repairs of medical equipment or the provision of patients with essential aids or other services.
When planning operations in the medical and health care sector, dispatchers must take into account strict requirements regarding the qualifications of technicians, such as certifications for certain equipment.
For on-site technicians, the offline capability of a mobile solution is essential for use in sensitive areas of hospitals and medical practices. A reliable Field Service Management system supports dispatchers and medical technicians in this respect.
The Field Service Management solutions of mobileX are used by medium-sized and large companies in the field of medicine and health from 50 resources. Here you will find an overview of the most important industries of our customers.
Specialist dental trade
Respiratory home therapy
Our field service management solutions
Software for resource planning
- Optimised resource planning
- Graphic job planning
- Skill matching
- Map view
- Integration of subcontractors
Mobile solutions for service and maintenance
- Job data, including history, documents, device hierarchy, etc.
- Time and material confirmation
- Checklists and service reports
- Integrated offboard navigation
- Mobile capture of travel expenses
Pluradent is a leading dental trade company with a comprehensive range of services.
Dental Bauer uses mobileX-Dispatch and mobileX-MIP for Field Service for scheduling and mobile connectivity for the service technicians in Germany, Austria and the Netherlands.