Mobile solutions for field service
What are mobile solutions for the technical field service?
With a mobile solution, technicians receive their orders for maintenance or customer service on the go on their smartphone, tablet or laptop. They can access order data in backend systems, create their service reports or forms on site, and transfer them to the control center for further processing.
They receive their orders from the dispatchers in the headquarters, which are assigned to them according to their qualifications, availability and proximity to the job site.
Installation and commissioning of plants or machines usually take several days or weeks and require several technicians. With a mobile application, the technician can create his / her performance records with customer signatures daily or weekly. Billing takes place at an earlier stage, and internal service is always kept informed about the current progress.
Maintenance of equipment or equipment is part of the daily business of service technicians. With a mobile software, he has the whole customer history on his mobile device and can also create a new order or create a quotation.
In the case of faults, a fast response time plays a crucial role for customer satisfaction. With a mobile solution, technicians receive urgent orders with all the necessary information directly on their laptop, tablet or smartphone. This ensures more efficient troubleshooting and more satisfied customers.