To professionalize the scheduling and order processing of the technical customer service, Dreyer & Bosse decided in 2015 to switch from paper and Excel to an IT-based mobile solutions and field service management software. The project launch is scheduled for October. dispatchers and technicians of Dreyer & Bosse will then work with the new solutions From May 2016th
When deciding on mobileX AG Wolf Heiztechnik GmbH, the company's parent company, played a decisive role. Since 2010, the leading provider of heating, ventilation already uses mobileX-Dispatch and mobileX-MIP for Field Service for its technical support and recommended both solutions to its daughter companies.
The field service management software mobileX-Dispatch will assist the dispatchers of Dreyer & Bosse in the efficient scheduling and control of their field service colleagues. On the map and in the Gantt chart they see open orders and the planned routes of the service technicians. They can even schedule foreign companies with the solution.
On site service engineers receive the orders via mobileX-MIP for Field Service on their Toughbooks and so have access to all order details and service reports. Even the consumption of materials and material orders can be handled via the mobile solution. In the second phase, the semi-automatic planning should be introduced with mobileX-Dispatch. The module "appointment" will then facilitate the dispatcher the scheduling with the client depending on the chosen criteria such as the fastest appointment or the shortest detour.
As a pioneer of combined heat and power production Dreyer & Bosse has more than 15 years experience in CHP. The company is a pioneer for new technologies, such as gas cleaning with two-stage activated carbon filter or the oil management system, which are now the state of the art in the industry. These innovations ensure high availability of the equipment and increase the competitiveness of the customers of Dreyer & Bosse.