This data is used in mobileX-Dispatch to optimally schedule the service technicians’ shifts. The result of the planning is then also returned to SAP as an operation via the web services interface.
Technical object structures (locations and plants), including measurement value recording lists, measurement points and values, can be read out in configurable hierarchy levels. In addition, interfaces are provided for maintaining the object structure and for installing and removing equipment.
Connection of materials management
Materials management can also be integrated via the web services interface. Be it for reading the material master or warehouse stock or for retrieving or processing orders. Material consumption from the warehouse or reservations as well as in the context of equipment installation or removal is also integrated. This enables much more efficient material management, as technicians can maintain their vehicle stock and place orders while on the road.
Integration of customer-specific time management
Companies can transfer times that cannot be booked for service calls, such as vacation, further training, illness or inventories, to customer-specific time management via Z-tables.