Strabag PFS is one of today’s largest property and facility service providers in Europe. To extend its competitive edge even further, the company has successfully relied on the field service management suite by mobileX since 2004.
In July 2004, Strabag Property and Facility Services (then still DeTeImmobilien) decided to implement a mobile solution and field service management solution. Previously, service technicians had been required to pick up their job papers and submit service reports at their office – a large part of daily work had consisted of paperwork. With the new system, the goal was to enable technicians to receive orders while on the road and send a confirmation directly to the back office system (here SAP ERP / SAP CRM).
After just four months of development, the first 200 pilot users were already productively using mobileX-MIP for Field Service. The increasing efficiency of the employees quickly became clear and measurable. Just the mobile access to job data considerably reduced travel times. The direct confirmation to SAP® ERP also saves costs over manual entry of data. At the same time there was also a drastic improvement in data quality.
Since a wide range of different properties are serviced at Strabag PFS, mobileX-MIP for Field Service offers a range of dynamic test logs for technicians. Dynamic forms can thus even be adapted to the customer’s client.
In 2009, Strabag PFS also made plans to optimise the resource planning process: Again the decision was made to go with mobileX by selecting the standard solution for resource planning, mobileX-Dispatch. Today the solution supports over 100 dispatchers in their daily work. Nearly a million assignments are scheduled each year with the system. With the integration of SAP® HR, it is now possible to automatically include in the planning process absences (such as training, vacation, etc.) and the qualifications of technicians.
For over nine years, Strabag Property and Facility Services has consistently implemented a paperless process in facility management for around 2,000 service technicians. From job origination to invoicing, SAP ERP/CRM and the field service management suite from mobileX AG mesh seamlessly. Due to the optimised technician utilisation and material logistics and the increased flexibility, it has been possible to substantially increase efficiency in service processing. Savings from field service management run to an estimated one million Euro per year.
Image source: www.strabag-pfs.de