When the job is assigned in the dispatching tool, the service technician receives the job data via mobileX-MIP for Field Service on his or her laptop. The technician can then check the material stock level the night before for the following day’s scheduled assignments. Material purchase orders entered by 6 pm are delivered overnight directly to the technician’s vehicle.
In addition to 100 service technicians in Germany, another 70 employees are using the solution in France. Both countries’ organisations share a mutual SAP system, but with different clients. This ensures consistent use in the local language throughout.
Now over 90% of jobs entered at Kärcher are invoiced directly. The remaining ten percent are cases requiring follow-up. To enable efficient filtering of critical confirmation messages, the mobileX release monitor was developed.
This extension automatically separates the incoming jobs out in SAP using specific stop criteria. If for example a defined upper cost limit is exceeded, illogical inputs are made, or the „Check office-based staff“ field is specifically checked, the confirmation is automatically sorted out before the job is posted in SAP. This avoids incorrect postings, thus eliminating the need for associated reverse postings in SAP.
With the mobile solution and field service management from mobileX, Kärcher has been able to increase efficiency in the service field service. Not only has the material process become much faster, but invoicing has as well.
Image source: www.kaercher.de