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Maintenance app

With our maintenance app mobileX-CrossMIP, companies handle their mobile maintenance much more efficiently and, above all, paperlessly. Both planned maintenance and unplanned malfunctions can be processed efficiently with the mobile solution. The maintenance technician documents his working hours, fills out checklists for maintenance, checks the material stock in the warehouse and reports back the status of the operation digitally in real time.


Main features of our maintenance app mobileX-CrossMIP

Order processing
mobileX-CrossMIP is the central documentation and information tool of the maintenance staff. Via this, he receives all messages with detailed information such as the plant history from the leading ERP system. The change of the order status provides the dispatcher or maintenance planner with transparency about the orders in real time. Automatic time recording can take place via the status change.
Creating a notification

To create a new notification to record a malfunction, the production employee or maintenance technician selects the technical object (equipment or functional location) using a tree search or barcode scanner. He either enters the text for the description manually or dictates it by voice input. For documentation purposes, they can also take photos and mark them using redlining.

Feedback and checklists

After maintenance or fault clearance of a system, the maintenance technician records the scope and content of the work performed. To do this, he records times, materials and texts in the maintenance app. They can also attach documents such as photos to their feedback. For digital checklists, forms and inspection records, two optional modules for audit-proof processing and documentation are available for mobileX-CrossMIP as PDF Forms and mobileX-CrossForms.

Material logistics
The maintenance staff can use mobileX-CrossMIP to view the various warehouses and the available stock, search for material, reserve material and document consumption. The material search can be done by text, serial number or barcode scan.
Order pool and local orders

In the app’s so-called order pool, the maintenance technician sees orders that have not yet been assigned to a colleague. If he has time, he can reserve the job or take it over directly. If they themselves discover a need for maintenance or fault clearance on a system, they can create a local job and process it immediately and record the corresponding feedback.

Time recording

mobileX-CrossMIP automatically records the order-related and non-order-related working times of the maintenance staff in a daily report. Among other things, a “time clock mode” with start and end of day is available. In addition, extensive rules can be defined for seamless time recording. A dashboard shows the maintenance staff how many hours they have worked per day, week or month.

Video mobileX-CrossMIP for maintenance staff


Dashboard for overview of working time

The feedback dashboard shows the technician the hours worked on a daily and weekly or monthly basis. Unaccounted times are also displayed.


Another heading

The feedback dashboard shows the technician the hours worked on a daily and weekly or monthly basis. Unaccounted times are also displayed.


Your advantages by using mobileX-CrossMIP

Improved data quality
Digitally capturing data on-site at the plant increases data quality and forms the basis for optimal maintenance planning, maximum machine service life and higher profitability.
Productivity increase
Mobile access to plant data through the maintenance app provides valuable information to the maintenance staff (e.g. through the maintenance history) and thus contributes to faster problem solving and maintenance of plants. This improves employee utilization and productivity.
Higher plant availability
More efficient order processing with the app for maintenance shortens downtimes for maintenance, inspections and repairs of plants and machines. This increases plant availability and ensures maximum productivity.
More efficient maintenance processes
End-to-end digitization of mobile maintenance, from order creation to documentation and audit-proof archiving, accelerates and optimizes the entire maintenance process and reduces the workload of employees.

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What our customers say

The intuitive interface and menu navigation of mobileX-CrossMIP convinced us. Our maintenance staff need an app that is easy to use with just a few clicks. In addition, the fast implementation of the project was an important criterion in the decision-making process.

Tobias Kaiser SAP PP Inhouse Consultant at the ebm-papst Group

By digitizing our maintenance processes, we have been able to significantly increase productivity in mobile maintenance at our plant in Hamburg. In this way, we also ensure that machine downtimes are kept as short as possible or that equipment does not break down in the first place thanks to planned maintenance.

Ingo-Marcel Klatt IT Application Consultant SAP QM & PM at Olympus Surgical Technologies Europe
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Tech spec

Technical specifications

A functioning enterprise app distribution for the respective platform is a prerequisite. We recommend the use of a “mobile device management” system for the administration of mobile devices and app distribution.

mobileX-CrossMIP supports iOS from version 13.x, Android from version 9.x und Windows 10 from version 1904. This gives you complete flexibility in your choice of smartphone, tablet or laptop.

mobileX-CrossMIP can be easily integrated into the existing interfaces of your leading systems. These are often SAP PM or SAP S/4HANA – but also systems such as Microsoft Dynamics ERP or proprietary applications.

Communication with the mobileX MIP server takes place via HTTPS. Authentication takes place via a token-based procedure. A possibility to encrypt the database as well as a “local” locking of the application are planned.

mobileX-CrossMIP is available on-premise or as a SaaS solution via the mobileX-ServiceCloud.

We will be happy to send you our system requirements or architecture on request.