Through the integration of the mobileX-Add-On for SAP ERP with SAP CS and PM, numerous use cases for service and maintenance can be covered. This includes reading orders including operations and numerous other order-related data (object list, components, partners, etc.), creating material and time confirmations as well as long texts. Reading and writing messages (including items, tasks, causes and actions) is also fully integrated via the interface.
With this data, the service technicians’ assignments are optimally planned in mobileX-Dispatch. The result of the planning is then also returned to SAP ERP as an operation via the interface.