Through the integration of the Add-On for SAP CRM with SAP CRM, numerous use cases for technical customer service can be covered.
This includes, among other things, the reading of orders including operations and numerous other order-related information (object list, components, partners, products, etc.).
With this data, the assignments of the service technicians are optimally planned in mobileX-Dispatch. The result of the planning is then also fed back to SAP as an operation via the interface.