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For SOAP web services mobileX provides a standard API for mobileX-Dispatch and for mobileX-MIP for Field Service. With this interface businesses can easily integrate mobileX products into the existing infrastructure.
The mobileX web services API is based on the standard data model developed by mobileX.
Middleware systems such as SAP PI, Microsoft BizTalk or Oracle Service Bus can be used for integration. Back-office systems such as IBM Maximo or Microsoft Dynamics ERP which support SOAP can be directly integrated. In that case the back-office system sends every object change immediately via push to the mobile web services API.
Read and write basic data
The web services interface allows the reading and writing of comprehensive basic data. This includes long texts, classifications and characteristics as well as documents. It also provides access to contacts, addresses, the amount of damage including reporting schemes with configurable behavior as well as to the factory calendar for mobileX-Dispatch.
Resources and qualifications
Via the web services interface staff master data about teams and technicians as well as data about vehicles and production tools can be accessed. The respective qualifications and contact data are also available. On top of that the available times for the display and use in mobileX-Dispatch and mobileX-MIP come from there. This allows a more efficient dispatching and a better customer service.
Integration of customer service and maintenance
On top of that numerable uses cases can be covered for both service and maintenance. This includes the reading of orders including operations and numerous other order related data (object lists, components, partners, etc.), the writing of material and time confirmations and of long texts. The reading and writing of notifications (including positions, tasks, causes and actions) is also completely integrated via the interface.
Technical object structures (functional locations and equipments), including measurement reading entry lists, measurement points and values can be read in configurable hierarchy levels. On top of that we also offer interfaces for the maintenance of the object structure and for the installation and dismantling of equipment.
Integration of materials management
Materials management (MM) can also be integrated via the web services interface: for reading the material master or stock, or for reading and editing the orders as BANF or transport orders. The materials consumption from the stock or from reservations as well as for the installation and dismantling of equipment is integrated, too. This allows a much more efficient materials management, as the technicians can maintain the stock of their vehicle storage and place orders from the road.
Alternative web services integrations
The mobileX servers query the back-office system regularly for changes of data objects and update these if necessary. Usually this requires a project specific integration of the proprietary web services interfaces into the back-office system.
With mapping support the web services interface can be adapted to the specific project, in order to accept individual data structures and to transform them into objects of the standard data model.
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