Guides

Field service management software and mobile solutions for the technical field service help to optimize the processes in the service and maintenance of businesses across different departments. The digitization of checklists and forms helps companies consistently map maintenance and service processes electronically.

Our guides answer all common questions about field service management and mobile solutions in service and maintenance.

  • Software for Field Service Management

    Field service management

    Field service management software supports dispatchers when planning mobile resources in a business for service or maintenance jobs. With this it is much easier for them to take into account the different factors such as qualifications of technicians, appointments with customers or distances between jobs.

  • Mobile solutions for field service

    Mobile solutions for field service

    Mobile solutions for field service support technicians when doing their jobs on site. With this they have mobile access to data in ERP systems and can create their technical reports on site which are directly transfered the back-office. This increases porductivity, accelerates service or maintenance processes and improves customer satisfaction.

  • Digitize checklists and forms

    Checklists and forms exist today in many forms in the service and maintenance processes of companies. The digitizing of forms is an essential step in the electronic maintenance of the maintenance and service process.

  • Route planning in technical customer service

    Route planning is an integral part of resource planning in technical support. A route optimization tool can reduce travel costs, improve resource utilization and increase customer satisfaction.

  • Field Service Management Glossar

    Viele Begriffe im Bereich Field Service Management sind sehr spezifisch oder haben eine vom allgemeinen Sprachgebrauch abweichende Bedeutung. In unserem Glossar finden Sie Erläuterungen zu Begrifflichkeiten rund um die Themen Einsatzplanung und mobile Auftragsabwicklung im technischen Service und in der Instandhaltung.

  • Field Service Apps für den technischen Außendienst

    Field Service Apps für den technischen Außendienst

    Field Service Apps für Smartphones und Tablets, die Mitarbeiter im technischen Außendienst nutzen, um ihre Aufträge zu erhalten und zu bearbeiten, werden immer beliebter. Doch was können diese Apps und welche Vorteile bieten sie im Vergleich zu ihren Pendants für Notebooks und Laptops? Wie steht es um die Sicherheit und die Integration in die führenden Systeme von Unternehmen?