Individual consulting and adaption of our solutions

To increase the efficiency of customer service and maintenance of companies, is our goal. To achieve this, we put the processes and requirements of our customers at the center of our services.

 

Flexibility

We integrate our standard solutions into the leading backend systems of companies.

 

Individuality

We adapt our solutions to the individual service and business processes and use cases of companies.

 

Sustainability

With us, a project does not end after the rollout. We accompany our customers beyond GoLive with support, operation and continuous optimization.

mobileX-ServiceCloud

Deciding to purchase our software as a SaaS solution will give you the same proven functionality as on-premise deployment, but will save you from running the solution, get you started faster, and grow more flexibly as your needs grow.

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Anpassung und Integration der Workforce Management Lösungen in bestehende Systemlandschaften

Customizing and integration

Our products adapt to your needs. We focus on your ideal service and business processes, for which we provide the technical base. Our standard solutions integrate into the exisiting interfaces of your leading systems.

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Beratung zum Umsetzung von Workforce Management Projekten bei der mobileX AG

Consulting

With our longtime experience we can call on best practices which will help you redefine and optimize your future structures and process chains across departments. For this is not only about field service management and on-site service. Quality and order management, material planning and human resources as well as traditional CRM functions need to be integrated, too.

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Training und Schulung für den Einsatz der Produkte der mobileX AG

Training

The professional training of the dispatching team and the technical field service is a crucial success factor for the project. Our trainers take care of the thorough coaching of your key users.

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Support zu den Produkten der mobileX AG

Operations and support

After the roll-out of the project our qualified support team will assist you in all issues related to field service management. Our multi-level-support guarantees clear processes and short response times via our ticket tool, our hotline or via e-mail.

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Your advantage through the use of Field Service Management

 

1 year amortisation period of FSM software

75% higher productivity of technicians

 
 

70% time saving in resource planning and control

93% reduction of billing cycles

 
 

20-30% improvement of first-time-fix-rate

20% route reduction through route optimisation