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Individual consulting and adaption of our solutions
To increase the efficiency of customer service and maintenance of companies, is our goal. To achieve this, we put the processes and requirements of our customers at the center of our services.
Flexibility
We integrate our standard solutions into the leading backend systems of companies.
Individuality
We adapt our solutions to the individual service and business processes and use cases of companies.
Sustainability
With us, a project does not end after the rollout. We accompany our customers beyond GoLive with support, operation and continuous optimization.
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Deciding to purchase our software as a SaaS solution will give you the same proven functionality as on-premise deployment, but will save you from running the solution, get you started faster, and grow more flexibly as your needs grow.
Customizing and integration
Our products adapt to your needs. We focus on your ideal service and business processes, for which we provide the technical base. Our standard solutions integrate into the exisiting interfaces of your leading systems.
Consulting
With our longtime experience we can call on best practices which will help you redefine and optimize your future structures and process chains across departments. For this is not only about field service management and on-site service. Quality and order management, material planning and human resources as well as traditional CRM functions need to be integrated, too.
Training
The professional training of the dispatching team and the technical field service is a crucial success factor for the project. Our trainers take care of the thorough coaching of your key users.
Operations and support
After the roll-out of the project our qualified support team will assist you in all issues related to field service management. Our multi-level-support guarantees clear processes and short response times via our ticket tool, our hotline or via e-mail.
Your advantage through the use of our software
1 Year amortisation period
75% Higher productivity of technicians and maintainers
70% Time saving in deployment planning and control
93% Shorter billing cycles
20-30% Improvement of first-time-fix-rates
