mobileX AG has won YASKAWA Europe GmbH as a new customer for mobileX-Dispatch, the graphical scheduling tool, and mobileX-MIP for Field Service, the mobile solution for service technicians in Europe. YASKAWA is a leading provider of mechatronic and robotic solutions for businesses. With the Europe-wide introduction of mobileX AG's field service management solution, the company wants to standardize and optimize its service processes as it consolidates its ERP landscape. This should be reflected above all in an increase in customer satisfaction.

YASKAWA robots

So far, YASKAWA has used various tools in Europe to plan and control its service engineers for commissioning, maintenance and repairs. The dispatchers used Excel spreadsheets to plan the technicians' assignments. Their feedback was filled out by technicians on paper. Since the company decided in 2015 to standardize its heterogeneous ERP landscape across Europe to SAP, the service processes should also be modernized and standardized. The choice fell on the solutions of mobileX AG, as they allow a simple SAP connection and offer a wide variety of functions, which optimally corresponds to the complex service processes of YASKAWA. Above all, material logistics and the returns process play a major role.

The launch of mobileX-Dispatch and mobileX-MIP for Field Service began in September in Germany. Since May 2017, 50 service technicians in six different national companies have been working with the mobile solution and six dispatchers with mobileX-Dispatch. By the end of 2018, this will be extended to 150 service technicians and 15 dispatchers.

Image source: YASKAWA

Headquartered in Eschborn, Germany, YASKAWA Europe offers mechatronics and robotics solutions to companies throughout Europe, the Middle East, Africa and the CIS. With branches in these regions and European production facilities, the company is close to the needs of the markets.