mobileX AG has won Uhlmann Pac-Systeme GmbH & Co. KG as a new customer for mobileX-MIP for Field Service, the mobile solution for service technicians. The worldwide leading system provider for pharmaceutical packaging machines wants to standardize and optimize the global order processing of its service technicians with the introduction of the mobile solution. The project also aims to create the conditions for further digital follow-up processes, reduce service costs and improve efficiency. Service and assembly technicians in Germany, Sweden, France, China and the UK are already working with the solution. The rollout is planned for over 100 technicians worldwide.
Uhlmann Pac-Systeme offers its customers complete solutions comprising machines, components, software and services - everything to do with the packaging of pharmaceutical products in blisters and bottles. Previously, the service technicians used Adobe Interactive Forms for mobile performance recording. In 2017, the company was looking for an intuitive, future-proof and offline solution for integration into SAP CS and HR that would also map travel expense management in order to optimize worldwide service processes due to strong growth. Uhlmann Pac-Systeme finally opted for mobileX-MIP for Field Service, primarily because of the adaptability of the solution to the special requirements of the pharmaceutical industry. Another decisive point was the mobileX release monitor, an additional module of the mobile solution with which the back-office staff can check the feedback of the technicians before booking it in SAP. In the future, all service and assembly technicians worldwide will use it to handle their maintenance and repairs.
After the start of the project in Germany in August 2018, the rollout with a pilot group followed in November. Since January 2019, all technicians in Germany have been working with mobileX-MIP for Field Service, and the global GoLive also started in February with Sweden, France, China and the UK. For the future, the digitization of checklists and the integration of internal follow-up processes, such as the creation of offers for spare parts or upgrades, is planned.