mobileX AG has won Maschinenfabrik Reinhausen GmbH as a new customer for mobileX-MIP for Field Service, the mobile solution for service technicians. The company is active in power engineering and the world market leader in the control of power transformers with tap changers. The aim of the worldwide introduction of mobileX-MIP for Field Service is to replace the previously paper-based order processing of service technicians with a uniform, mobile service solution, thus improving the quality of the service process.
Up to 2016, the service technicians of Maschinenfabrik Reinhausen were commissioned directly from SAP CS or via different office documents, depending on the location. Their feedback was recorded by the technicians in Excel-based service and operational reports. As part of a global standardization and digitization of the service processes at the Maschinenfabrik Reinhausen, the service implementation should also be standardized and mapped using mobile software. A particular challenge was the digitization of the comprehensive measurement and reporting system for the service objects that were previously recorded in macro-based Excel lists.
Since 1 January 2017, all Maschinenfabrik Reinhausen service technicians from Germany have been using mobileX-MIP for Field Service for their worldwide operations. Using the mobile solution, they receive all relevant information about upcoming trips, order data, device data and customer history directly from SAP CS on their fully rugged convertible notebook. During the maintenance of an MR product, they enter the data for the confirmation directly at the place of use so that they are then immediately and automatically reported back to SAP CS. Before booking, the office staff uses the mobileX release monitor to check the correctness of the data, thus avoiding incorrect postings and calculations. With the add-on module Dynamic Forms of mobileX AG, Maschinenfabrik Reinhausen was able to digitally map the numerous lists and reports on the objects and integrate them into the new service process. From the middle of the year, the rollout of the solution into the globally distributed sales and service companies is planned.
Image source: Maschinenfabrik Reinhausen
MR is active in power engineering and consists of Maschinenfabrik Reinhausen GmbH (MR) as well as 36 subsidiaries and six associated companies worldwide. In the 2016 financial year, 3,300 employees generated sales of 750 million euros. The core business of MR is the regulation of power transformers.