GEZE Service GmbH uses mobileX-MIP for Field Service for the mobile order processing of its service technicians in Germany. GEZE GmbH is one of the world's leading suppliers of door, window and safety systems. Service technicians from GEZE Service GmbH ensure reliable and competent maintenance of the building services at the customer's premises. With the introduction of mobileX-MIP for Field Service, the company wants to optimize customer service and further improve the productivity of service technicians.
In order to handle the steadily increasing number of service orders, GEZE Service GmbH has been using an application for a number of years, offering its technicians a mobile connection to the back-office systems on the road. The complete order processing, data collection by the service technicians, warehouse management including returns, ordering and communication of GEZE Service GmbH are carried out via mobile terminals. New customer and market requirements as well as the related functionality, reliability, availability and ease of use made it necessary to change the hardware and optimize the application.
With mobileX-MIP for Field Service, the administrative costs at GEZE Service and GEZE GmbH are to be further reduced and warehouse and spare parts management and ordering processes optimized. In addition, the company expects the software to improve the information exchange between service, PM and sales as well as an increase in the reliability and availability of service. The GEZE Service GmbH will also use the SAP release monitor, an additional module of mobileX-MIP for Field Service. It avoids cancellations of incorrect postings in SAP by controlling incoming reports using predefined criteria, which the in-house service can then correct if necessary and in consultation with the technician.
The solution was rolled out in the autumn of 2015. Since September 2016, the technicians are now working with the new solution, reporting their working hours by means of automated time recording.
GEZE Service GmbH is the service company of GEZE GmbH, which develops and manufactures windows, doors and security systems. The family run business has 2,800 employees who are based in the headquarters in Leonberg and in the world wide subsidiaries.