Excellent customer service through mobile field service solution with interfaces to SAP-CRM
mobileX extends back-end integration through standard interfaces for SAP-CRM
At many companies, customer service is one of the most critical areas of operation. Only customers that are satisfied will stay loyal for the long term and provide a good reference for the company. That is why in customer service, all job orders must be processed as quickly and simply as possible. For this purpose, today's companies use a mobile customer service system, such as that offered by mobileX with mobileX-MIP and mobileX-Dispatch. mobileX-MIP connects field service employees to company processes through mobile technology, making their work more flexible and effective. mobileX-Dispatch is the tool for optimised resource planning for field service employees. Together the two products provide a comprehensive Workforce Management environment. To develop these solutions more effectively, mobileX has extended the back-end integration and now offers standard interfaces to the most popular CRM system: SAP-CRM!