Open Grid Europe, operator of the largest gas transport network in Germany, is introducing mobileX-MIP for Field Service for over 500 service technicians.
The Essen-based company operates a 12,000 km gas supply network in Germany. Open Grid Europe supplies gas to cities, municipalities, and industrial plants in the regions and is thus differentiating itself from the local supplier level. The core activities include, in addition to the complete process of planning to construction of gas lines, the operation of the pipeline including service and maintenance.
At Open Grid Europe, a team of over 500 technicians in field service provides daily service, trouble resolution, and maintenance for the gas network. mobileX-MIP for Field Service replaced the existing mobile system on 1/1/2014. The solution ultimately prevailed in the bidding process over many other solutions (due in part to the wide range of standard functions).
Technicians will now be able to perform complete order processing from assignment to technical confirmation using mobileX-MIP for Field Service.