Nothing speaks for honesty and openness like a direct line of communication with the customer. During the annual mobileX AG customer survey CEO Hannes Heckner speaks directly with the responsible persons on both the IT side and in the specialist divisions.
The topic addressed in the meeting is the status of collaboration with mobileX AG in the previous fiscal year, 2011. As part of a candid and open conversation, customers are able to share their views on the performance of mobileX. At the end of each conversation, the customer rates mobileX on a scale from 1 (very good) to 6 (unsatisfactory).
With a rating of 1.85, customer service for 2011 is in very good shape.
This rating suggests that there was further improvement after the average rating of 1.95 in 2010 (as previously reported). „The fact that we were able to raise our standard once again from the previous year is clear not only from the satisfaction of our customers with our standard products, but also the consistently high quality of professional service and support,“ notes CEO Hannes Heckner. What was particularly noteworthy was the increase in customer satisfaction even as we continued to add significant numbers of new customers. “Of course, not every project went off without a few bumps in the road. But on the whole, our customers are quite satisfied!“, says Heckner in summation at the end of the multi-day survey.
The customer survey is conducted each year in the first quarter of the year.