When a technician sends data to the main office paper-free over a mobile solution like mobileX-MIP for Field Service, this eliminates the usual review of paper documents. The data is entered into the system without review.
But sometimes office-based staff need to have a certain amount of control over the data backflow in the back office (here SAP ERP). Reasons for a review may include:
- Time-consuming reverse postings in SAP in case of error
- Sample postings for new employees
- Posting errors
- Granting courtesy services
- Stock inconsistencies
The mobileX release monitor buffers incoming mobile service reports. Using a separate transaction in SAP GUI, the office-base staff checks and corrects the data and releases it for final entry into SAP(PM/CS/MM).
This allows office-based staff to avoid time-consuming reverse postings in the SAP system.
Server-side rules can be used to determine which jobs are sorted out in the mobileX release monitor and which can go straight through for posting to SAP. In doing so, the rules take into consideration job and confirmation data.
Even postings that end up containing errors can be easily corrected using the mobileX release monitor and posted again, ensuring that no data is lost.
There are three steps to processing an entry in the mobileX release monitor:
- Selection (of the desired service reports)
- Display of the result set and selection of the desired report
- Detail processing
The mobileX release monitor is offered as an extension module to mobileX-MIP. Currently only SAP ERP is supported as the back-end system. Other systems will follow in the future.
If you'd like to learn more about the release monitor for mobileX-MIP, please contact our sales team directly. We will be happy to provide a live demonstration of the functions in a web presentation.