After the positive experience with mobileX in Germany, the company is now planning the international rollout of the dispatching solution in Asia.
AVL List is the world's largest privately owned company for development, simulation, and testing technology for powertrains for passenger cars, lorries and large engines. The Austrian company is a supplier for such leading automakers as Mercedes Benz, BMW, Hyundai, and many others.
AVL in Asia now relies on the products mobileX-MIP for Field Service and mobileX-Dispatch from mobileX AG for commissioning, service, and maintenance of highly complex test benches. Technicians in Germany have now been working with the mobile solution mobileX-MIP for Field Service for nearly two years. mobileX-Dispatch is used for dispatch. Both systems obtain data from the master SAP ERP system (CS module).
Preparations were made for implementation in Asia in the South Korean capital city of Seoul. Key users from South Korea, Thailand, and Japan were introduced to the functions of the solution over a two-day training session. In the future dispatching and management of all technicians in the ASEAN (Association of South East Asian Nations) region will be handled using mobileX-Dispatch.
Here there were several special considerations that had to be taken into account in the implementation, especially across multiple time zones. The subsidiaries are using mobileX-Dispatch to plan their assignments in their local time zone.
By implementing a consistent global solution for managing qualifications of individual technicians, mobileX-Dispatch can compare the required qualifications for a job with the current data when assigning jobs so that only properly trained personnel are dispatched for jobs.
In addition, mobileX-Dispatch was connected to MS Exchange. Now technicians can also view their assignments in their Outlook calendar.