Regular customer Alcatel Lucent is moving from Windows Mobile to Android for its technicians. With the move to the modern Android 4.1 (Jellybean), the main goal is to take advantage of the user comfort and speed of the modern devices.
The new Android solution will, for the time being, continue to offer all of the functionality of the Windows Mobile solution. This way network technicians at Alcatel Lucent will be able to receive all relevant job data and send back confirmations using their mobile devices. Information from the back office (here two systems are used: SAP ERP PM and the proprietary Alarm system) consisting of the job, technical objects, and notifications, is provided off-line. The technician can thus see contents from both back-office systems in the mobile application.
The solution offers an extensive range of functions, such as installation and removal or replacement of equipment ("network elements"), confirmation of times, job status and text, as well as warehouse and returns management. All of these processes, which are initiated from the mobile device, launch complex processes in SAP and other connected systems.
During operation, the solution benefits from numerous possibilities that Android offers for use, such as swipe gestures for changing tabs, etc. Altogether the application is very intuitive to use and, above all, very fast: The technicians can use the integrated Google Maps for easy navigation to the assignment location. Using GPS data, technicians can also locate assignment locations where there is no street address (such as a cell tower in open field)
All data is off-line, i.e. also available in dead zones. Using the Passive Sync* Technology, data is automatically reconciled in the background as soon as a network connection is available.
For implementation, a parallel mode with Windows and Android solutions is used. Since both solutions work with the standard data model of mobileX, this can be done without difficulty. The Windows mobile devices will then be gradually replaced with Android devices. The pilot project begins in April 2012. The rollout is planned for the second half of the year.