Enterprise mobility solution for healthcare

Efficient and highly competent on-site service plays a particularly important role in the high-tech healthcare industry. With mobileX-MIP for Field Service, technicians automatically receive all job data on their mobile devices. At the press of a button, the technician creates his report on-site and immediately forwards the PDF copy to the customer by e-mail.

Mobile solution for customer service

Features

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    Mobile order processing

    With mobileX-MIP for Field Service, the medical technician receives orders directly on the mobile device. He starts well prepared from home to the first assignment. Even in dead zones he retains all the information such as a message from the client, documents or the customer history on his device.

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    Service report with customer signature

    The medical technician creates the service report at the press of a button. This report includes all service information, such as times, transportation costs, and material consumption. Courtesy services can also be marked as needed.  The customer signs the completed service report and/or the technician completes it digitally on his or her mobile device. mobileX-MIP for Field Service creates the PDF service report and archives it automatically in the back office (such as SAP CS job). The customer also receives the report in advance by e-mail.

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    Intelligent material logistics

    With mobileX-MIP for Field Service, the medical technician enters the material consumed, including serial number if necessary. Technicians search for material components from inventory-managed storage locations, e.g. vehicle stocks or the regional warehouse. The material consumed is forwarded directly to the back end (such as SAP MM) and is reordered automatically as needed based on minimum stock levels.

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    On site: Sales lead, cost estimate, etc.

    Direct contact with the customer on-site is very important for the company and the service organisation in many respects. The medical technician can create cost estimates or even generate sales leads, for example. mobileX-MIP for Field Service (in combination with "Dynamic Forms1") forwards this data seamlessly to the office-based staff or to the relevant sales organisation.  

    More on Dynamic Forms

    1 Optional extension for mobileX-MIP for Field Service

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    Day-to-day business and system start-up in a single tool

    With mobileX-MIP for Field Service, the medical technician not only handles day-to-day business and malfunctions, but the solution can also be used in system start-up jobs lasting multiple days. For example, technicians create their activity confirmations each day with a customer signature. Invoices can thus be created earlier and the office-based staff remains informed of current progress at all times.

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    Control for office-based staff: mobileX release monitor

    The mobileX release monitor1 allows supervisors (such as service managers / office-based staff supervisors) to check the incoming job completion confirmations from technicians before posting in SAP. The release monitor separates out the incoming service reports for manual checks using defined criteria. This saves office-based staff from having to make time-consuming reverse postings in SAP.

  • Doubleplay with mobileX-CrossMIP

    Use your smartphone and laptop: For changing your status quickly, navigating to the location, calling a customer or taking photos you can use our service app for your smartphone.

    For longer reports or for connecting to a machine you can change any time to the laptop version of the mobile client. The captured data and feedbacks are synchronized via the server between the devices and are available on both platforms.

     
    Learn more about our service app

Screenshots

Benefits

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    Increased customer satisfaction 

    A more efficient troubleshooting, higher punctuality and an improved ability to provide information for customers enhance the service quality and thereby increase customer satisfaction.

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    Better data quality

    The validation of texts in data entry on site and the avoidance of media breaks through the direct transfer into backend systems contribute to a much higher quality of service reports, feedback and forms.

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    Increased productivity

    Through mobile access to customer history, object data and material logistics queries by phone can be avoided as well as second journeys.

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    More efficient service processes

    The seamless integration of digital order processing in resource planning and back-end systems in the company contributes to an interdepartmental optimization of the entire service process.

Technical specifications

  • Interfaces

    mobileX MIP for Field Service can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.

    Learn more

  • Scalability and adaptability

    mobileX-MIP for Field Service is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-MIP for Field Service adapts flexibly.

     

  • Free choice of devices and operating systems

    mobileX-MIP for Field Service and mobileX-CrossMIP support Android, Windows and iOS. So you are completely flexible when choosing your mobile devices. Whether smartphone, tablet or laptop - ruggedized or business - our mobile solution adapts to your hardware. The simultaneous use of two mobile devices - double play - for status update and text input is possible.

  • Integration of third party applications

    mobileX-MIP for Field Service enables easy integration of third party applications such as knowledge management systems, spare parts catalogs or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.

  • On request we can send you our system requirements or architecture.