Clear planning cockpit
mobileX-Dispatch provides supervisors and dispatchers with a complete display of all resources as well as SAP® PM jobs and notifications in a Gantt chart, including calendar view. mobileX-Dispatch also assists with rescheduling for short-term absences, for example absences due to illness.
Manual planning by drag-and-drop
Based on the order information mobileX-dispatch determines the necessary skills that are required for the job. In the list of suitable technicians the dispatcher can see, who has time to do the job. The map view shows him which technician has the shortest journey to do the job.
In case of illness or unplanned outage of a service enginieer, the dispatcher can flexibly reschedule orders that have already been partially processed, to a colleague. Further, he can separate individual units and distribute among several employees.
A solution for all sectors
mobileX-Dispatch can be used equally well in all sectors, such as electricity, gas, water and district heating, or for several at the same time. Which sectors, technicians and jobs are displayed to the dispatcher can be configured in the application as desired.
Planning crews and complex construction projects
mobileX-Dispatch allows the dispatcher to form flexible crews (a team of technicians) and plan for jobs. These crews can also be separated and brought back together during the day.
For more complex jobs, such as construction projects, the dispatcher also coordinates external service providers along with internal resources.
Always on the right route
Regardless of the size of the supply area, field technicians can always find the quickest route while on the road using route optimisation from mobileX-Dispatch. Here, mobileX-Dispatch considers many important planning parameters, such as start and finish dates, priorities, qualifications, etc.
Solution for maintenance and metering
With mobileX-Dispatch dispatchers can plan assignments for maintenance of metering in one tool. This contributes to process harmonization and facilitates implementation and support.
More transparent maintenance processes
The overview in real time creates transparency over the entire maintenance team with regard to the utilization of technicians, their skills and job status.
Optimized resource utilization
The digital planning and route optimization ensure optimum utilization of technicians, vehicles and production tools.
Cost savings up to 20 percent
Due to the reduced planning effort and optimized use of resources, utilities can save up to 20 percent of costs, in combination with mobileX-MIP for Field Service even more.
mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP PM and SAP CRM - but also systems such as Microsoft Dynamics ERP or proprietary applications.
mobileX-Dispatch can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.
Scalability and adaptability
mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.
mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.
Integration of third party applications
mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.
On request we can send you our system requirements or architecture.