Field service management for network maintenance of utilities

mobileX-Dispatch is a flexible and sophisticated standard software for field service management, which digitizes and optimizes the planning and control processes in the maintenance of networks of utilities. The solution for scheduling is suitable for utilities from 50 service engineers.

Features

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    Clear planning cockpit

    mobileX-Dispatch provides supervisors and dispatchers with a complete display of all resources as well as SAP® PM jobs and notifications in a Gantt chart, including calendar view. mobileX-Dispatch also assists with rescheduling for short-term absences, for example absences due to illness. 

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    Manual planning by drag-and-drop

    Based on the order information mobileX-dispatch determines the necessary skills that are required for the job. In the list of suitable technicians the dispatcher can see, who has time to do the job. The map view shows him which technician has the shortest journey to do the job.

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    Flexible planning

    In case of illness or unplanned outage of a service enginieer, the dispatcher can flexibly reschedule orders that have already been partially processed, to a colleague. Further, he can separate individual units and distribute among several employees.

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    A solution for all sectors

    mobileX-Dispatch can be used equally well in all sectors, such as electricity, gas, water and district heating, or for several at the same time. Which sectors, technicians and jobs are displayed to the dispatcher can be configured in the application as desired.

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    Planning crews and complex construction projects

    mobileX-Dispatch allows the dispatcher to form flexible crews (a team of technicians) and plan for jobs. These crews can also be separated and brought back together during the day.
    For more complex jobs, such as construction projects, the dispatcher also coordinates external service providers along with internal resources. 

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    Always on the right route

    Regardless of the size of the supply area, field technicians can always find the quickest route while on the road using route optimisation from mobileX-Dispatch. Here, mobileX-Dispatch considers many important planning parameters, such as start and finish dates, priorities, qualifications, etc.

  • Test mobileX-Dispatch now!

    A field service management solution should fit your processes and requirements. That is why we offer you to test mobileX-Dispatch with your own data. Because we want you to be totally convinced of the full functionality and performance of our standard software before you decide.

Screenshots

Benefits

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    Solution for maintenance and metering

    With mobileX-Dispatch dispatchers can plan assignments for maintenance of metering in one tool. This contributes to process harmonization and facilitates implementation and support.

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    More transparent maintenance processes

    The overview in real time creates transparency over the entire maintenance team with regard to the utilization of technicians, their skills and job status.

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    Optimized resource utilization

    The digital planning and route optimization ensure optimum utilization of technicians, vehicles and production tools.

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    Cost savings up to 20 percent

    Due to the reduced planning effort and optimized use of resources, utilities can save up to 20 percent of costs, in combination with mobileX-MIP for Field Service even more.

Technical specifications

  • Backend systems

    mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP PM and SAP CRM - but also systems such as Microsoft Dynamics ERP or proprietary applications.

  • Interfaces

    mobileX-Dispatch can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.

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  • Scalability and adaptability

    mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.

  • Infrastructure

    mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.

  • Integration of third party applications

    mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.

  • On request we can send you our system requirements or architecture.