Field service management software for metering

mobileX-Dispatch is a flexible and sophisticated standard software for field service management, which digitizes and optimizes the planning and control processes for metering services of utilities. The solution for scheduling is suitable for utilities from 50 meter readers.

Features

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    Meter management and reading

    Whether the task is periodic replacement, meter reading or planning a service connection, mobileX-Dispatch gives the dispatcher a birds-eye view at all times. For larger meter reading units which require multiple weeks, mobileX-Dispatch shows the dispatcher the current progress level. This gives the dispatcher the ability to intervene early and guide the process. 

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    Flexibility in planning

    In case of an illness or unexpected absence of a reader, the scheduler can easily reassign partially completed reading units to another reader. Individual meter reading units can also be separated and assigned to other readers.

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    A solution for all sectors

    mobileX-Dispatch can be used equally well for meter processes in all sectors, such as electricity, gas, water and district heating, or for several at the same time. Which divisions, meter readers, or technicians are displayed to a particular dispatcher can be configured in the application.

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    Optimised routing

    By request, mobileX-Dispatch optimises walking routes within individual meter units. The tool optimises the walking route based on current read locations. This significantly improves the efficiency of the reading process. With mobileX-MIP, meter readers can immediately see the new read sequence on their mobile device.

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    Clear planning cockpit

    mobileX-Dispatch shows the dispatcher all resources, the current scheduling, system messages and the worklist at a glance. He can customize his view individually and have the orders displayed as a list, calendar or Gantt chart and also on the map.

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    Smart Meter Rollout

    mobileX-Dispatch supports utilities also when introducing the new digital measuring systems. The gradual mass installation of smart meters and the operation of existing systems can be planned and scheduled in time with mobileX-Dispatch with the own forces and contractors.

  • Test mobileX-Dispatch now!

    A field service management solution should fit your processes and requirements. That is why we offer you to test mobileX-Dispatch with your own data. Because we want you to be totally convinced of the full functionality and performance of our standard software before you decide.

Screenshots

Benefits

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    One solution for metering and maintenance 

    With mobileX-Dispatch dispatchers can plan assignments for maintenance and metering. This contributes to the process harmonization and facilitates implementation and support.

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    More transparent processes

    The overview in real time creates transparency over the entire rading team with regard to the utilization of readers, their skills and job status.

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    Optimized resource utilization

    The digital planning and route optimization ensure optimum utilization of internal and external resources.

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    Cost savings up to 20 percent

    Due to the reduced planning effort and optimized use of resources, utilities can save up to 20 percent of costs, in combination with mobileX-MIP for Metering even more.

Technical specifications

  • Backend systems

    mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP IS-U and PM - but also systems such as Microsoft Dynamics ERP or proprietary applications.

  • Interfaces

    mobileX-Dispatch can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.

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  • Scalability and adaptability

    mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.

  • Infrastructure

    mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.

  • Integration of third party applications

    mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.

  • On request we can send you our system requirements or architecture.