Operational planning for factory maintenance

Work interruptions due to stoppages in production plants can cause huge costs. mobileX-Dispatch is a flexible and sophisticated standard software for field service management, which digitizes and optimizes the planning and control processes in the factory maintenance of production and mechanical engineering companies. The solution for scheduling is suitable for companies from 50 service technicians.

Features

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    Clear planning cockpit

    mobileX-Dispatch shows the dispatcher all resources as well as SAP® PM orders and reports clearly arranged in a Gantt diagram or as a list. mobileX-Dispatch also supports him when rescheduling is needed in case of unexpected personnel drop-outs, for example due to illness. 

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    Planning of Teams 

    With mobileX-Dispatch the dispatcher can set up teams and assign them for orders. These teams can also break up and form again during the day. This can be necessary, if several technicians are required for maintenance handling or troubleshooting for security reasons.

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    The Right Technician in the Right Place

    Depending on the kind of order, the affected technical object or further parameters mobileX-Dispatch automatically selects the required skills that are necessary for the particular order execution in the factory maintenance. At the push of a button, the dispatcher gets the list with suitable resources for round tour checks, recurring safety checks, the execution of inspections and maintenance or troubleshooting. 

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    Controlling of Service Providers

    Besides the efficient planning and controlling of company-owned resources, advantages of a tool supported disposition also include the simplified integration of external service providers into the planning and service process. Depending on the capacity utilization of internal employees, external technicians for the factory maintenance can also be integrated via mobileX-Dispatch. This gives the company more flexibility to react to unplanned events such as personnel drop-outs due to illness. 

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    Mobile factory maintenance

    With a mobile solution for the technician the whole process of plant maintenance can be optimized seamlessly. mobileX-MIP for Field Service provides the technician in the maintenance business with all the necessary information for classic maintenance activities such as maintenance, inspection and repair, as well as facility improvements, conversions and vulnerability assessments.


  • Test mobileX-Dispatch now!

    A field service management solution should fit your processes and requirements. That is why we offer you to test mobileX-Dispatch with your own data. Because we want you to be totally convinced of the full functionality and performance of our standard software before you decide.

Screenshots

Benefits

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    Less downtime

    Faster response times and short timeframes for deployment shorten work stoppages by shutdowns of production.

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    More transparent maintenance processes

    The overview in real time creates transparency over the entire maintenance team with regard to the utilization of technicians, their skills and job status.

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    Optimized resource utilization

    The digital planning and route optimization ensure optimum utilization of technicians, vehicles and production tools.

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    Cost savings up to 20 percent

    Due to the reduced planning effort and optimized use of resources, companies can save up to 20 percent of costs, in combination with mobileX-MIP for Field Service even more.

Technical specifications

  • Backend systems

    mobileX-Dispatch can be easily integrated into the existing interfaces of your leading systems. These are often SAP CS, SAP PM and SAP CRM - but also systems such as Microsoft Dynamics ERP or proprietary applications.

  • Interfaces

    mobileX-Dispatch can either be integrated natively in SAP through our certified SAP add-on, an MS SQL or Oracle database or via web services in other backend systems. We also cooperate with partners when it comes to creating new interfaces for new processes.

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  • Scalability and adaptability

    mobileX-Diapatch is a standard software that adapts to your individual requirements. The modular design of the solution offers the opportunity to closely track your use cases and mobile processes. If changes in your corporate structure or your processes occur, mobileX-Diapatch adapts flexibly.

  • Infrastructure

    mobileX-Dispatch is available as an on-premise solution, both independently or integrated into your backend systems. Also a SaaS deployment is possible.

  • Integration of third party applications

    mobileX-Dispatch enables easy integration of third party applications such as GIS systems, positioning systems or subcontractors. Our extensive partner network expands and complements our portfolio of solutions to best reflect your service process.

  • On request we can send you our system requirements or architecture.