Mobile solutions for customer service and maintenance

With mobileX-CrossMIP all the necessary data about the order processing are available for the service technician on his mobile device - also in dead zones. Via a flexible navigation component he gets fast access to his orders at any time and can easily switch between different lists and modules.

Whether in the job list, or in the details - the technician can change his status with just a few gestures at any time. Depending on the current status the relevant informations can be highlighted so that the most important data are also visible on smaller displays at a glance. Via the status change automatic timing ("start-stop functionality") can be integrated as well.

Via the feedback the technician records the scope and content of his work in the form of time, material and text. Documents such as photos, service reports and PDF forms with signatures can also be created with it. To map digital forms in mobileX-CrossMIP, mobileX offers two options.

mobileX-CrossMIP also offers functions around material logistics. This includes both the display of the own warehouse as well as the consumption from this. This is then registered via the mobileX-MIP server in the back office system. If there are minimum stocks maintained, there will be an automatical re-order for the vehicle inventory.

With pool scheduling (self-disposition), a technician who is currently near a site and has time for an order can either reserve the order for himself or take it over directly. He then contacts the customer to arrange an appointment with him. The technician can also create local orders without reference to an existing order and then enter confirmations including a service report for the order. 

With the daily report, users can record both order-related and non-order-related working times, such as training or internal meetings. There are three basic ways in which technicians can record their times. The dashboard for time confirmations shows the technician the hours worked on a daily, weekly and monthly basis. Times that have not been posted are also displayed.

A more efficient troubleshooting, higher punctuality and an improved ability to provide information for customers enhance the service quality and thereby increase customer satisfaction.

The validation of texts in data entry on site and the avoidance of media breaks through the direct transfer into backend systems contribute to a much higher quality of service reports, feedback and forms.

Through mobile access to customer history, object data and material logistics queries by phone can be avoided as well as second journeys.

The seamless integration of digital order processing in resource planning and back-end systems in the company contributes to an interdepartmental optimization of the entire service process.