Mobile solutions for customer service and maintenance
mobileX-MIP for Field Service and mobileX-CrossMIP are mobile solutions for technicians in service and maintenance. Via the software and app, employees receive their order data on their mobile device. On site they create their confirmations, service reports and forms and transmit them directly to the head office.
Main Features of mobileX-CrossMIP
Mobile order processing
With mobileX-CrossMIP all the necessary data about the order processing are available for the service technician on his mobile device - also in dead zones. Via a flexible navigation component he gets fast access to his orders at any time and can easily switch between different lists and modules.
Simple status change
Whether in the job list, or in the details - the technician can change his status with just a few gestures at any time. Depending on the current status the relevant informations can be highlighted so that the most important data are also visible on smaller displays at a glance. Via the status change automatic timing ("start-stop functionality") can be integrated as well.
Feedback, service reports and PDF forms
Via the feedback the technician records the scope and content of his work in the form of time, material and text. Documents such as photos, service reports and PDF forms with signatures can also be created with it. PDF forms are filled with data from the ERP system and standard fields with an order reference, such as serial number, address, are preset. The recorded values are then written back to the ERP system and to a document management system.
mobileX-CrossMIP also offers functions around material logistics. This includes both the display of the own warehouse as well as the consumption from this. This is then registered via the mobileX-MIP server in the back office system. If there are minimum stocks maintained, there will be an automatical re-order for the vehicle inventory.
Pool scheduling and local orders
With pool scheduling (self-disposition), a technician who is currently near a site and has time for an order can either reserve the order for himself or take it over directly. He then contacts the customer to arrange an appointment with him. The technician can also create local orders without reference to an existing order and then enter confirmations including a service report for the order.
With the daily report, users can record both order-related and non-order-related working times, such as training or internal meetings. There are three basic ways in which technicians can record their times. The dashboard for time confirmations shows the technician the hours worked on a daily, weekly and monthly basis. Times that have not been posted are also displayed.
Due to the platform independence of mobileX-CrossMIP new developments are immediately available for all platforms while having to pay only once for the implementation. The product development which is based on current web technologies (HTML5) also provides great security for the future with regards to new mobile platforms and applications.
Intuitive user interface
The modern and intuitive user interface is based on the requirements and use cases of the technicians in service and maintenance. The simple and clear use allows a navigation with few gestures.
Full offline capability
Even at locations with no cellular connection, the technician can use the full functionality of mobileX-CrossMIP. The synchronization of the data on the mobile device to the server is handled manually.
mobileX-MIP for Field Service
In addition to our App mobileX-CrossMIP for Smartphones and Tablets, mobileX-MIP for Field Service is our mature, mobile solution for order processing on laptops for technicians in technical service and maintenance.
After the initial installation of mobileX-CrossMIP the distribution of application updates is performed automatically using "hot-code-push". It is also possible to distribute different updates for different user groups. For the operation of mobileX-CrossMIP on iOS an appropriate company certificate is necessary.
Mobile devices and operating systems
mobileX-CrossMIP supports Android from version 6, iOS from version 9.3.x and current Windows 10 versions. This way, you are completely flexible when choosing your smartphone, tablet or laptop. The simultaneous use of two different mobile devices - double play - is possible as well.
mobileX-CrossMIP can easily be integrated into the existing interfaces of your leading systems. Usually, these are SAP CS, SAP PM and SAP CRM – but it can also be another system such as Microsoft Dynamics ERP or proprietary applications.
The communication with the mobileX-MIP server is performed via HTTPS. The authentication is handled through a token-based method. Encryption of the the database and a "local" blocking of the application are planned.