Mobile solutions for customer service and maintenance

The dashboard provides a general overview of orders and stocks. In the order list the status can be changed quickly by a swipe (wipe over the order) (right picture).

This view gives an overview over all order information such as details, client information (location, object list), set times and messages.

This view gives an overview over all team members who are planned for this order and their activities within the order. The contact information of all colleagues working on this order is given.

Objects assigned to the request are displayed in the object list (left image). By tapping on a device/object in the list, the associated object hierarchy and the details of the device appear (center and right image).

The status can be changed by tapping on one of the symbols. A line above the icon shows the status that is currently set.

By tapping on the camera symbol, a photocan be taken. This is saved as a completion confirmation.

In this view, the start and end of working hours for a specific order can be entered. The entered time is shown in the detailed order view.

Additionally to text search, the search offers search via a barcode scanner.

To confirm serialized material, the service technician is given a list of the serial numbers available in his warehouse during confirmation.

During the search, the available materials are automatically filtered so that you can quickly find the required material.
The confirmation overview lists the consumed materials.

When creating a service report a time span, comments and client data (name, e-mail) can be entered. By tapping on the person icons, the report can be signed directly on the smartphone display. The service report is sent on to the entered e-mail addresses.

In the service report preview, all data can be checked by zooming in. By double-tapping on the user interface, the service report is shown in full view on the display (left picture).

This view gives an overview over all completion confirmations as well as the service report.

If a service call takes longer than expected, the technician informs the dispatcher via the mobile solution.
The reason can also be dictated.

With mobileX-CrossMIP you can fill in PDF forms wih data from your ERP system (such as SAP ERP). Like this standard fields such as order reference, serial number, address, etc. are already pre-filled.
The recorded values are in turn written back to the ERP system and to a document management system. Signatures can also be captured as a PDF.

The time feedback dashboard shows the technician the hours worked on a daily, weekly and monthly basis. Unbooked times are also displayed.

In the daily report the technician receives an overview of the confirmed times. He can quickly assign possible gaps.

In the order pool, open orders without technician assignment are displayed to the technician. If he completes an order earlier than expected, he can choose a nearby order from the list an assign it to himself. (List display on the left, map display with details in the middle and right)