mobileX-Dispatch
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  3. Mobile Lösungen für Service und Instandhaltung

Mobile solutions for customer service and maintenance

mobileX-MIP for Field Service and mobileX-CrossMIP are mobile solutions for technicians in service and maintenance. Via the software and app, employees receive their order data on their mobile device. On site they create their confirmations, service reports and forms and transmit them directly to the head office. 

Main Features

 

Mobile order processing

With mobileX-CrossMIP all the necessary data about the order processing are available for the service technician on his mobile device - also in dead zones. Via a flexible navigation component he gets fast access to his orders at any time and can easily switch between different lists and modules.

 

Simple status change

Whether in the job list, or in the details - the technician can change his status with just a few gestures at any time. Depending on the current status the relevant informations can be highlighted so that the most important data are also visible on smaller displays at a glance. Via the status change automatic timing ("start-stop functionality") can be integrated as well.

 

Workspace for reports

Via the "workspace" within the order details, the technician can always see the status of his reports and capture new feedbacks with few "taps". This includes times and documents such as photos, capturing a service report with a signature, material reservations, measured values or checklists.

 

Material logistics

mobileX-CrossMIP also offers functions around material logistics. This includes both the display of the own warehouse as well as the consumption from this. This is then registered via the mobileX-MIP server in the back office system. If there are minimum stocks maintained, there will be an automatical re-order for the vehicle inventory.

 

Service report with customer signature

Via the "workspace function", the technician can - if necessary in the process - create a service report as a PDF including the customer's signature. This includes all services such as times, travel expenses and material consumption. He can send the report via email to the customer and automatically archive it in the back office system.

 

Daily reports

With the daily report, users can record both order-related and non-order-related working times, such as training courses or internal meetings. There are three basic variants of how technicians can record their times - the classic daily report with start and end on one day, the time account assignment clock-in and clock-out and the free recording without reference to a working day or completion of an order.

Dashboard and order list

The dashboard provides a general overview of orders and stocks. In the order list the status can be changed quickly by a swipe (wipe over the order) (right picture).

Order details

This view gives an overview over all order information such as details, client information (location, object list), set times and messages.

Team member orders

This view gives an overview over all team members who are planned for this order and their activities within the order. The contact information of all colleagues working on this order is given.

Objects and characteristics

Objects assigned to the request are displayed in the object list (left image). By tapping on a device/object in the list, the associated object hierarchy and the details of the device appear (center and right image).

Change of status

The status can be changed by tapping on one of the symbols. A line above the icon shows the status that is currently set.

Confirmation of damage photo

By tapping on the camera symbol, a photocan be taken. This is saved as a completion confirmation.

Time confirmations

In this view, the start and end of working hours for a specific order can be entered. The entered time is shown in the detailed order view.

Search via barcode scanner

Additionally to text search, the search offers search via a barcode scanner.

Confirmation of serialized material

To confirm serialized material, the service technician is given a list of the serial numbers available in his warehouse during confirmation.

Material confirmations

During the search, the available materials are automatically filtered so that you can quickly find the required material.
The confirmation overview lists the consumed materials.

Service report

When creating a service report a time span, comments and client data (name, e-mail) can be entered. By tapping on the person icons, the report can be signed directly on the smartphone display. The service report is sent on to the entered e-mail addresses.

PDF preview service report

In the service report preview, all data can be checked by zooming in. By double-tapping on the user interface, the service report is shown in full view on the display (left picture).

Overview completion confirmations

This view gives an overview over all completion confirmations as well as the service report.

When it takes longer

If a service call takes longer than expected, the technician informs the dispatcher via the mobile solution.
The reason can also be dictated.

Benefits

 

Investment security

Due to the platform independence of mobileX-CrossMIP new developments are immediately available for all platforms while having to pay only once for the implementation. The product development which is based on current web technologies (HTML5) also provides great security for the future with regards to new mobile platforms and applications.

 

Intuitive user interface

The modern and intuitive user interface is based on the requirements and use cases of the technicians in service and maintenance. The simple and clear use allows a navigation with few gestures.

 

Full offline capability

Even at locations with no cellular connection, the technician can use the full functionality of mobileX-CrossMIP. The synchronization of the data on the mobile device to the server is handled manually.

 

Double play

mobileX-CrossMIP allows an easy, mobile processing of the main activities on smartphones and tablets. Thus, mobileX-CrossMIP is an ideal companion app to mobileX-MIP for Field Service, via which the detailed reporting can take place.

mobileX-MIP for Field Service

In addition to our App mobileX-CrossMIP for Smartphones and Tablets, mobileX-MIP for Field Service is our mature, mobile solution for order processing on laptops for technicians in technical service and maintenance.

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Alfred Kärcher Vertriebs GmbH

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Melitta Professional Coffee Solutions

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KASTO Maschinenbau

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Winterhalter Gastronom

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GEZE Service

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Wolf

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Henry Schein Dental

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Technical specifications

Application update

After the initial installation of mobileX-CrossMIP the distribution of application updates is performed automatically using "hot-code-push". It is also possible to distribute different updates for different user groups. For the operation of mobileX-CrossMIP on iOS an appropriate company certificate is necessary.

Mobile devices and operating systems

mobileX-CrossMIP supports Android from version 6, iOS from version 9.3.x. This way, you are completely flexible when choosing your smartphone or tablet. The simultaneous use of two different mobile devices - double play - is possible as well.

Backend systems

mobileX-CrossMIP can easily be integrated into the existing interfaces of your leading systems. Usually, these are SAP CS, SAP PM and SAP CRM – but it can also be another system such as Microsoft Dynamics ERP or proprietary applications.

Security

The communication with the mobileX-MIP server is performed via HTTPS. The authentication is handled through a token-based method. Encryption of the the database and a "local" blocking of the application are planned.

Infrastructure

mobileX-CrossMIP is available on-premise or SaaS solution through the mobileX ServiceCloud.

We will be happy to send you our system requirements or architecture on request.