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Field service management software helps to optimize the processes in service and maintenance of companies across different departments. In our Infothek, you will find guides that answer all common questions about resource planning and mobile solutions in service and maintenance as well as a glossary of technical terms.
You can also request additional material such as a technical whitepeper on the integration of our solutions into SAP environments.
Field service management
Field service management software supports dispatchers when planning mobile resources in a business for service or maintenance jobs. With this it is much easier for them to take into account the different factors such as qualifications of technicians, appointments with customers or distances between jobs.
Mobile solutions for field service
Mobile solutions for field service support technicians when doing their jobs on site. With this they have mobile access to data in ERP systems and can create their technical reports on site which are directly transfered the back-office. This increases porductivity, accelerates service or maintenance processes and improves customer satisfaction.
Digitize checklists and forms
Checklists and forms exist today in many forms in the service and maintenance processes of companies. The digitizing of forms is an essential step in the electronic maintenance of the maintenance and service process.
Route planning in technical customer service
Route planning is an integral part of resource planning in technical support. A route optimization tool can reduce travel costs, improve resource utilization and increase customer satisfaction.
Field service management glossary
Many terms in the field of field service management are very specific or have a meaning that differs from general usage. With our glossary, we would like to contribute to explaining the terms used in the areas of resource planning and mobile order processing in technical service and maintenance, thus ensuring greater clarity and understanding.
Field service apps for the technical field service
Field service apps for smartphones and tablets that technical field workers use to receive and process their orders are becoming increasingly popular. But what can these apps do and what are their advantages over their notebook and laptop counterparts? What about security and integration with leading enterprise systems?
Your advantage through the use of Field Service Management
1 year amortisation period of FSM software
75% higher productivity of technicians
70% time saving in resource planning and control
93% reduction of billing cycles
20-30% improvement of first-time-fix-rate
20% route reduction through route optimisation
Technical Whitepaper Integration of mobileX solutions in SAP environments
The mobileX solutions (mobileX-MIP for Field Service and mobileX-Dispatch) can be integrated into all common backend systems via various interfaces. For SAP environments mobileX offers standard interfaces certified by SAP to guarantee a fast and seamless integration. Companies benefit from the many years of experience with projects in the SAP environment, which account for 80 percent of the mobileX customer base.
The technical whitepaper "Integration of mobileX solutions in SAP environments" describes the architecture and the technical features of the mobileX-Mobile Integration Platform (mobileX-MIP), such as multibackend capability, data synchronization, distribution and control of software updates as well as reading and posting of data from and to the backend.
Questionnaire for field service management projects
At the beginning of their search for a Field Service Management solution, many companies are not yet fully aware of the requirements of the various stakeholders in the company or how the processes in resource planning and mobile order processing should ideally run with an FSM solution in the future.
Therefore, mobileX AG has developed a catalogue of questions that helps companies to clarify the most important aspects and requirements in their search for the optimal Field Service Management solution for service or maintenance. This enables them to check all important points internally in advance, which makes finding a suitable solution extremely easy and quick. The checklist consists of more than 100 questions and includes the areas of project goals, project scope and stakeholders.
ROI calculator for service processes in customer service
Most companies want to optimize their service processes and save costs by introducing a mobile solution or field service management software. However, very few people know exactly how much savings potential lies dormant in a company. That is why mobileX AG has developed an ROI calculator, which allows companies to calculate the annual savings to the nearest euro within a few minutes by entering their specific data.
Field Service Management Guide
A Field Service Management project offers many challenges - just like any other IT project. From drawing up the specifications to selecting the right solution provider and the appropriate hardware, to training the staff. However, the improvements for the company after the introduction of the FSM solution - such as more efficiency and transparency in resource planning and increased customer satisfaction - justify the effort and investment.
This guide provides an overview of the key issues for the successful introduction of mobile solutions and field service management software.