Empolis knowledge management
The maintenance and repair of complex systems and machines nowadays requires specific expertise. Integrating Empolis Service Express in mobileX-MIP for Field Service supports the technicians in their actual service activity on site. They get mobile access to documents in the knowledge base, to already dissolved reference cases and to expertise packed in decision trees to solve problems. Through step-by-step instructions they can perform on-site maintenance and repairs efficiently without calling in the back office or second journeys to customers.
The combination of mobile connectivity of the service technicians via mobileX-MIP for Field Service and the knowledge-based software platform Empolis Service Express shortens the operating times of the service technicians on site, reduces the downtime of systems, increases customer satisfaction and quality and optimizes the entire service process.