Docware spare parts catalogues
By integrating PARTS-PUBLISHER, the modular solution for the after-sales service, in mobileX-MIP for Field Service, service technicians get direct access to parts, service and product information and can optimize the service process like this. This allows the technicians to access with their mobile device at the customer's exploded views, photos, 3D models, schematics, prices, diagnostic software, firmware, descriptive documentation like manuals from various data sources (ERP, PLM, CMS, DMS, CAD system ). He can check on certain devices or complete assemblies, create purchase orders or locally create cost estimates for spare parts at the customer's, transfer the necessary repair and maintenance parts in the basket of mobileX-MIP for Field Service and order directly in SAP.
For a monthly or annual maintenance of machines all required maintenance kits are stored in the spare parts catalog already, so that the technician no longer has to search for them individually. The combination of mobile connected service technician via mobileX-MIP for Field Service with the spare parts catalog software PARTS-PUBLISHER accelerates order processing, reduces the downtime of equipment, improves customer satisfaction and quality and optimizes the entire service process.