Each field service management project should start with a process analysis. We support you in describing your existing processes and structures. Apart from preparing flow charts you should also identify the stakeholders and systems which are involved in these processes. In order to increase the efficiency by using a field service management system you should then define the ideal target processes for your respective business model.
With our longtime experience we can call on best practices which will help you redefine and optimize your future structures and process chains across departments. For this is not only about field service management and on-site service. Quality and order management, material planning and human resources as well as traditional CRM functions need to be integrated, too. Based on the process analysis we will then define the targets and specifications for the project. By understanding the holistic approach of a field service management system which can improve internal processes you will discover completely new potential benefits.
Our standard products already have a large range of features. But you differentiate yourself from your competitors with special services. The individuality of your process needs to be seamlessly integrated in the standard product – then you will be able to expand your competitive advantage even further. In the specification phase we define together with you how we can adapt our solutions to your requirements and target processes, in order to reach your goals.