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Mobiler Service aus der Cloud auf Knopfdruck

Field service management from a proven source

Resource planning and mobile solutions for service as well as mobile maintenance are our key competences. For the past 20 years we have been working with passion on our two products mobileX-MIP and mobileX-Dispatch, which map these special processes in an ideal way. Our customers from the industries plant and mechanical engineering, energy supply, healthcare, facility management, IT and telecommunications benefit from this experience with optimized resource utilization, increased customer satisfaction, more transparent service processes and an optimized data quality. 

 

Know-how

Our holistic approach as well as our process and industry expertise form the basis of our sophisticated standard software for planning, controlling and connecting technicians in the field.

 

Flexibility

Both our standard products can be easily integrated into various backend systems and flexibly adapt to customer requirements and changes. They can be used on-premise or as a SaaS solution from the mobileX-ServiceCloud.

 

Continuity

Our long-standing customer base confirms annually anew a high satisfaction with our products and services. This is mainly due to our competent and mature team.

mobileX AG in numbers

The result from 20 years of continuous development

mobileX-Dispatch

  • Optimised resource planning
  • Graphic job planning
  • Skill matching
  • Map view
  • Integration of subcontractors

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mobileX-MIP

  • Job data, including history, documents, device hierarchy, etc.
  • Time and material confirmation
  • Checklists and service reports
  • Integrated Offboard Navigation 
  • Mobile capture of travel expenses

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mobileX-SubConnect

  • Planning of orders to subcontractors
  • Transmission of order details and customer data to subcontractors
  • Monitoring of contracts awarded
  • Capturing and reading notes

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ThyssenKrupp Elevator AG

ThyssenKrupp Elevator AG has become synonymous with reliable passenger transportation. Whether it's elevators, escalator solutions, automatic doors, stair or platform lifts - routine service is the only guarantee of safety. ThyssenKrupp Elevator AG has 1,200 technicians working in Germany alone. They obtain their job data flexibly on the notebook while en route.
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Alfred Kärcher Vertriebs GmbH

Kärcher relies on innovation – not just in product development, but also in customer service. By introducing a mobile solution and field service management system, Kärcher's goal was to modernise its entire service process. In addition to service quality, the objective was to increase efficiency throughout the process, including invoicing.
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Melitta Professional Coffee Solutions

Melitta Coffee Professional Solutions is part of the Melitta Group and the specialist for professional coffee supply in the catering and hotel industry. The company owns the Swiss Cafina AG and has subsidiaries in Austria, France, the Netherlands and United States, Britain, Japan and partners worldwide. For the maintenance and repair of Melitta coffee machines the company's own customer service provides a service...
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BWT - Best Water Technology

BWT Wassertechnik GmbH in Schriesheim near Heidelberg is part of the BWT Group, Europe's leading provider of water technology. The focus of BWT Wassertechnik GmbH lies in the development, manufacturing and sale of equipment for water treatment at the entrance of the water line, in the areas of building services and commercial and industrial technology for residential, commercial and industrial and municipal...
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AVL List

More than 600 AVL service technicians ensure a reliable operation of engine test beds and test systems worldwide. When selecting a mobile solution and field service management system AVL was faced with special challenges such as planning technicians across various time zones as well as different approaches in handling short-term tasks and long-term commissionings.
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KASTO Maschinenbau

KASTO Maschinenbau represents efficiency, quality, and innovation. The company's saws and bar storage systems are used worldwide and are commissioned and serviced by a professional service team. Field service management is used for efficient scheduling of service technicians and for providing them with access to job data in service processing.
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Winterhalter Gastronom

In order to provide customers from Winterhalter always with clean plates, glasses and utensils, hundreds of service engineers worldwide take care of the maintenance, repair and commissioning of the machines. Some 100,000 jobs are planned, controlled and handled per year.
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GEZE Service

The introduction of mobileX-MIP for Field Service together with the dynamic forms has largely digitalised the service process at GEZE.
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Wolf

Wolf GmbH is a leading and innovative system provider of heating, ventilation, air-conditioning, and solar technology. With mobile solutions and field service management, Wolf Heiztechnik is able to make optimal use of its field service team. Wolf Heiztechnik is the European market leader in air-handling units and a leading provider of heating technology. The company has a team of over 50 technicians in customer...
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Maschinenfabrik Reinhausen

By introducing mobileX-MIP for Field Service MR was able to achieve a sustainable improvement in data quality. In addition, the billing processing times have been reduced from up to 30 to a maximum of five days.
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Testo industrial services

Testo industrial services offers manufacturer-independent technical services in the field of calibration, consulting and service for plants and measuring instruments. To optimize the operating procedures in the technical customer service Testo industrial services uses the graphical planning and control tool mobileX-Dispatch.
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ista

ista uses mobileX-Dispatch to control and plan its technicians. This involves installing and changing water, heat and cooling meters. Image source: www.ista.de
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BHS Corrugated Maschinen- und Anlagenbau GmbH

The introduction of mobileX-Dispatch aims to further optimize and increase the efficiency of the planning and management of commissionings as well as of maintenance and service calls in the international development of the company.
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WAREMA Renkhoff SE

Early 2013 WAREMA decided to introduce mobile solutions and field service management software in Germany in order to improve efficiency in customer service and to standardize processes. The differentiation from the competition by an excellent service was another key factor. To this end paper-based order processing should be replaced by a digital solution and the scheduling via Outlook should be replaced by a...
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CHIRON-WERKE GmbH & Co. KG

CHIRON WERKE GmbH & Co. KG, a world leader in manufacturing systems in the metalworking industry, has opted for the mobile connection of their service technicians with mobileX-MIP for Field Service of the mobileX AG in Germany. With the introduction of the mobile, user-friendly solution, the company wants to increase the efficiency and standardization of its service processes, which will be reflected mainly in...
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WashTec Cleaning Technology GmbH

Workforce management for clean cars on European roads WashTec AG is the world's leading supplier of innovative carwash solutions. The company has subsidiaries in Europe and independent sales partners in more than 70 countries worldwide. With the largest installed machine base in Europe by far, a complete product portfolio and a comprehensive service network with over 600 in-house service...
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Dreyer & Bosse

To professionalize the scheduling and order processing of the technical customer service, Dreyer & Bosse decided in 2015 to switch from paper and Excel to an IT-based mobile solutions and field service management software. The project launch is scheduled for October. dispatchers and technicians of Dreyer & Bosse will then work with the new solutions From May 2016th
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Kuntschar und Schlüter

To professionalize the scheduling and order processing of the technical customer service Kuntschar and Schlüter decided in 2015 to switch from paper and Excel to an IT-based mobile solution and field service management software. The project launch was scheduled for October. Dispatchers and technicians at Kuntschar and Schlüter should then work with the new solutions from May 2016.
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Henry Schein Dental

Henry Schein Dental plans to map its complete, European service processes based on SAP CRM and the mobile solutions and field service management software of mobileX AG. The launch of the implementation of the service project was in February 2014. As pilot countries the Benelux use SAP CRM with mobileX-Dispatch and mobileX-MIP for Field Service for planning and connecting mobile service employees.
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Dental Bauer

Dental Bauer uses mobileX-Dispatch and mobileX-MIP for Field Service for scheduling and mobile connectivity for the service technicians in Germany, Austria and the Netherlands.
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Pluradent

Pluradent is a leading dental trade company with a comprehensive range of services. In addition to individual counseling, materials, equipment, planning and interior design, the company offers quality at the highest level in the field of technical service. Since 2011 Pluradent counts on field service management software and mobile solutions for more than 240 technicians. Using these solutions, the process cycle...
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MMM Group

Münchener Medizin Mechanik optimizes service process with mobileX Münchener Medizin Mechanik GmbH is part of the MMM Group and a leading system provider in the field of sterilization and disinfection systems for hospitals, scientific institutes, laboratories and the pharmaceutical industry. The company is active worldwide with subsidiaries. A comprehensive customer service ensures fast and effective solutions. 142...
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VitalAire

Within the scope of the oxygen-long-term therapy VitalAire delivers medical liquid oxygen with special transporters to the patient’s home. The special containers at the customer`s home are filled up by 130 drivers every one to four weeks. 15 specially trained drivers take on the delivery of the medical devices and also brief the patients. The medical device maintenance is provided by 55 service technicians. Several...
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Boston Scientific

The introduction of mobileX-Dispatch in autumn 2015 was to automate the scheduling and coordination with the surgical plannings of hospitals and increase the transparency of the planning. In addition, the route optimization of tools was to shorten the journey times of medical technicians. Previously ten dispatchers based in Ratingen planned the nationwide jobs of 35 medical technicians with a proprietary CRM...
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STRABAG PFS

Strabag PFS is one of today's largest property and facility service providers in Europe. To extend its competitive edge even further, the company has successfully relied on mobile solutions and field service management by mobileX AG since 2004. Find out more about the unique solution that Strabag PFS uses to efficiently design its service operation.
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Wisag

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Infraserv GmbH & Co. Höchst KG

Field service management software optimizes facility management in the industrial area Höchst
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CSG.TS

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Mainova

As one of the most innovative utility companies in Germany, Mainova AG is always striving to increase the efficiency of its network operation. The implementation of mobile solutions and field service management software at its subsidiary network company, NRM Netzdienste Rhein-Main GmbH, has enabled substantial improvements in planning and job processing in the areas of electricity, gas, water, and heat.
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OGE

OGE, based in Essen, is one of the largest transmission system operators in Europe with a pipeline network of around 12,000 kilometres. Around 1,650 employees ensure safe, environmentally friendly and customer-oriented gas transport. Its core activities include the complete process from the planning to the construction of gas pipelines, the operation of the pipeline system with maintenance and repair as well as the...
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bnNETZE GmbH

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MVV Energie

Digital order processing improves efficiency at MVV Netze MVV Netze is the grid company for Mannheim. As a wholly-owned subsidiary of Mannheim's energy company MVV, it operates Mannheim’s power, gas, water and district heating networks. MVV Netze is responsible for a stable and sustainable supply of around 330,000 customers in the Rhine-Neckar metropolitan region both in the urban area and in the surrounding...
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DREWAG - Stadtwerke Dresden GmbH

Field Service Management optimizes mobile maintenance at DREWAG  Stadtwerke Dresden GmbH operates twelve transformer stations and around 1,600 substations, seven combined heat and power plants and four waterworks, supplying around 300,000 customers in Dresden and the surrounding area with electricity, natural gas, drinking water and district heating. 124 fitters and 37 dispatchers are responsible for the maintenance...
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TenneT TSO

mobileX AG has won the TenneT TSO as a new customer for mobileX-Dispatch, the field service management solution for service planning of field service technicians. TenneT is one of the leading transmission system operators for electricity in Europe with 41 million end consumers in the Netherlands and Germany.
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Stadtwerke Kiel

Maximum supply quality and security, 24 hours a day, 7 days a week: Stadtwerke Kiel supplies the capital city and the region as a whole with electricity, gas, water, and district heating. The utility company relies on mobile solutions and field service management software for service and maintenance of the network infrastructure.
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ENSO Energie Sachsen Ost

To make the scheduling and order processing of the 150 fitters more efficient and up-to-date, the company decided to introduce a workforce management system (WFM) in 2009. To this end, the energy service provider commissioned the consulting firm Booz & Company to prepare a detailed preliminary study on WFM.
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Energieversorgung Offenbach

Energieversorgung Offenbach supplies over 170,000 people in the Rhine-Main region with electricity, gas, water and heat. The engineers in network operations transmit their data on the mobile workstations via mobileX-MIP directly to headquarters. Image source: www.evo-ag.de
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Netz Leipzig GmbH

Every day, the technicians in the Leipzig GmbH network perform maintenance and inspections in the Leipzig network, install meters, build standardised service connections and, in case of disruptions, ensure that service is quickly restored to customers. In the past they kept track of their hourly work on their written work orders. These then had to be manually entered in the SAP system by other employees.
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Vorarlberger Energienetze

As a regional utility company, Vorarlberger Energienetze GmbH is always connected with the region, but it also has to contend with national competition. With the implementation of mobile solutions and field service management software, Vorarlberger Energienetze optimises maintenance without compromising quality.
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Centralschweizerische Kraftwerke AG

Centralschweizerische Kraftwerke AG, or CKW for short, offers its approximately 200,000 private customers and companies in 75 municipalities in the canton of Lucerne in Central Switzerland comprehensive energy services along the entire value chain - from the turbine to the socket. Around 560 employees ensure the smooth supply of electricity to connected end customers. 120 fitters are responsible for the construction...
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