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The new mobileX-ServicePlatform

The cloud platform for the digitalisation of your service and maintenance processes

Field service management software for service

Solutions for optimal dispatching and mobile order processing by your technicians or fitters

Maintenance software to digitize your processes

For higher plant availability, more transparent and efficient maintenance processes, and higher data quality.

Get to the top faster with field service management and maintenance software from mobileX

Our expertise

Field service management and maintenance software from one source

Resource planning and mobile solutions for service as well as mobile maintenance are our key competences. For over 20 years we have been developing with passion our products, which map these special processes in an ideal way – one premise and in the cloud. Our customers benefit from this experience with optimized resource utilization, increased customer satisfaction, more transparent service processes and an optimized data quality.

Field Service Management Software

  • Resource planning for the technical service
  • Route optimization
  • Mobile solutions for service technicians
  • Digital forms
  • Travel expenses
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Maintenance Software

  • Order planning for maintenance
  • Maintenance app
  • Digital checklists
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Your advantage through the use of our software

1 Year amortisation period
75% Higher productivity of technicians and maintainers
70% Time saving in deployment planning and control
93% Shorter billing cycles
20-30% Improvement of first-time-fix-rates
20% Route reduction through route optimisation

Digital ressource planning and job scheduling

mobileX-Dispatch is our tool for optimizing your dispatching for technical customer service and your order planning for maintenance. Our digital planning includes the dispatching of orders according to qualifications, route optimization, manual planning via drag and drop as well as semi- and fully automatic planning. Pool planning and dispatching of orders to external service providers is also possible with mobileX-Dispatch.

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Watch our video ``The Challenge``

Mobile app for order processing

mobileX-CrossMIP is our mobile app for order processing for technical customer service and for maintenance in production. It offers an intuitive interface and is of course offline-capable. mobileX-CrossMIP enables mobile access to plant data, digital creation of feedback, forms and time recording. Material logistics can also be mapped with our mobile app.

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What our customers say

A rapid introduction of the new Field Service Management solutions in the course of a transnational, end-to-end digitalization of our service processes was very important to us in this project. In addition, the mobileX solutions covered the majority of our standard processes.

Thomas Mattes Head of Technical Service at ARBURG GmbH + Co KG.

mobileX-CrossMIP convinced us with its user-friendly interface. In addition, mobileX simply fulfilled our criteria best. In addition, we wanted to go back more to the standard with the new app, so that adaptations and migration changes can be implemented without much effort.

Manfred Gritsch Member of the Business Applications Team at Kässbohrer Geländefahrzeug AG

The mobile solutions an field service management software not only allows a precise management of field technicians, but has also resulted in optimized processes along the entire value chain through order processing without media interruptions. This digitization also creates a high potential for downstream process improvements in commercial and logistic areas. In addition, the new system offers a higher transparency of our service processes.

Timo Botzenhardt project manager at M-net Telekommunikations GmbH

Since the introduction of the field service management solution of mobileX we have a much better picture of the effectiveness of our customer service and our material and time. This has also helped us to expand our service and to serve our customer service requests faster and more reliably.

Werner-Ulrich Lange sales and customer service director at Melitta Professional Coffee Solutions

We are proud to have won Olympus Surgical Technologies Europe as another well-known customer in the medical technology sector. We are pleased to contribute with our solutions to the digitalisation of the maintenance of the centre of excellence for rigid endoscopy in Hamburg.

Hannes Heckner Chairman of the Board and Founder of mobileX AG

At the beginning of the rollout, there was a certain mistrust of the new solution. But today, the colleagues cannot imagine working without the system. Data quality has improved dramatically with the field service management system. In addition, our personnel structure has changed in the customer service. While the number of our dispatchers has hardly changed, we now have a lot more service colleagues in the field. That is, we can provide more customers with a better and faster service.

Christian Schneider Director Operations International at Winterhalter Gastronom GmbH