Field service management from a proven source

Resource planning and mobile solutions for service as well as mobile maintenance are our key competences. For the past 19 years we have been working with passion on our two products mobileX-MIP and mobileX-Dispatch, which map these special processes in an ideal way. Our customers from the industries plant and mechanical engineering, energy supply, healthcare, facility management, IT and telecommunications benefit from this experience with optimized resource utilization, increased customer satisfaction, more transparent service processes and an optimized data quality. 

  •  

    Know-how

    Our holistic approach as well as our process and industry expertise form the basis of our sophisticated standard software for planning, controlling and connecting technicians in the field.

  •  

    Flexibility

    Both our standard products can be easily integrated into various backend systems and flexibly adapt to customer requirements and changes. They can be used on-premise or as a SaaS solution from the mobileX-ServiceCloud.

  •  

    Continuity

    Our long-standing customer base confirms annually anew a high satisfaction with our products and services. This is mainly due to our competent and mature team.

mobileX AG in numbers

  •  
    > 60
    customers
  •  
    Used in
    > 40 countries
  •  
    > 12.000
    users
  •  
    > 7 Mio.
    assignments / year
  •  
    20 years
    of experience

The result from 20 years of continuous development

  • mobileX-MIP

    With mobileX-MIP for Field Service, technicians and engineers can work on jobs on their smartphone, tablet, or laptop while on the road. From time entry to service report, the standard solution also offers extensive functions off-line - i.e. even in dead zones -  for quick job processing.Features include:
    • Job data, including history, documents, device hierarchy, etc.
    • Time and material confirmation
    • Checklists and service reports
    • Integrated Offboard Navigation 
    • Mobile capture of travel expenses
    Learn more

  • mobileX-Dispatch

    With mobileX-Dispatch, the standard solution for resource planning and management, dispatchers have an overview of the resource planning process at all times. From manual planning via drag and drop to fully automatic optimisation, mobileX-Dispatch offers all the functions that are needed for efficient management of technicians.Features include:
    • Optimised resource planning
    • Graphic job planning
    • Skill matching
    • Map view
    • Integration of subcontractors
    Learn more

ThyssenKrupp Elevator AG

ThyssenKrupp Elevator AG has become synonymous with reliable passenger transportation. Whether it's elevators, escalator solutions, automatic doors, stair or platform lifts - routine service is the only guarantee of safety. ThyssenKrupp Elevator AG has 1,200 technicians working in Germany alone. They obtain their job data flexibly on the notebook while en route.
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Alfred Kärcher Vertriebs GmbH

Thanks to Workforce Management Kärcher reaches a high level of customer satisfaction. More than 150 service technicians in Germany and France use the enterprise mobility solution mobileX-MIP for Field Service and are scheduled by mobileX-Dispatch.
Kärcher relies on innovation – not just in product development, but also in customer service. By introducing a mobile solution and field service management system, Kärcher's goal was to modernise its entire service process. In addition to service quality, the objective was to increase efficiency throughout the process, including invoicing.
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Melitta Professional Coffee Solutions

Melitta Coffee Professional Solutions is part of the Melitta Group and the specialist for professional coffee supply in the catering and hotel industry. The company owns the Swiss Cafina AG and has subsidiaries in Austria, France, the Netherlands and United States, Britain, Japan and partners worldwide. For the maintenance and repair of Melitta coffee machines the company's own customer service provides a service...
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BWT - Best Water Technology

BWT Wassertechnik GmbH in Schriesheim near Heidelberg is part of the BWT Group, Europe's leading provider of water technology. The focus of BWT Wassertechnik GmbH lies in the development, manufacturing and sale of equipment for water treatment at the entrance of the water line, in the areas of building services and commercial and industrial technology for residential, commercial and industrial and municipal...
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AVL List

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More than 600 AVL service technicians ensure a reliable operation of engine test beds and test systems worldwide. When selecting a mobile solution and field service management system AVL was faced with special challenges such as planning technicians across various time zones as well as different approaches in handling short-term tasks and long-term commissionings.
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KASTO Maschinenbau

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KASTO Maschinenbau represents efficiency, quality, and innovation. The company's saws and bar storage systems are used worldwide and are commissioned and serviced by a professional service team. Field service management is used for efficient scheduling of service technicians and for providing them with access to job data in service processing.
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Winterhalter Gastronom

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In order to provide customers from Winterhalter always with clean plates, glasses and utensils, hundreds of service engineers worldwide take care of the maintenance, repair and commissioning of the machines. Some 100,000 jobs are planned, controlled and handled per year.
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GEZE Service

mobileX opens the doors for increased efficiency at GEZEThe service technicians are deployed internationally. 
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