mobileX-Dispatch - visual dispatch solution mobileX-Dispatch drastically simplifies efficient service assignment planning. The visual dispatching solution displays all relevant information for the dispatcher at one glance. mobileX-Disptach leverages the information from your backend systems, such as SAP® ERP, Microsoft® Dynamics etc.
	Overview is everything Viewing all important information in a single screen is key to successfully scheduling service requests. mobileX-Dispatch offers numerous options to modify the interface dynamically and adjust to fit one‘s needs. Whether it is specific company structures or specific groups, the display can be tailored to the specific needs of each dispatcher.
Automatic job distribution With mobileX-Dispatch not only jobs can be manually assigned via drag and drop, but also in semi-or fully automatic mode. In fully automatic mode, all critical aspects are considered to create the best possible assignment. Manual intervention is only necessary in exceptional cases.
	Always on the optimum route Using mobileX-Dispatch, field engineers will always be on the shortest possible way. Taking complex object information into account, such as opening and service hours or required qualifications, mobileX-Dispatch will create the best possible routing for every field engineer. Even on sudden ocurrences, such as when a field engineer can‘t handle a call or unexpected arriving events - mobileX-Dispatch will always create the most ideal tour.
Reduction in effort, cost and time mobileX-Dispatch = cost saving. Existing customers are saving approximately 20%* in the service through shortened driving distances. Besides the increment in pure efficiency, shorter response times and a better customer satisfaction were frequently reported. * Results from customer survey 2011
	The right person at the right place The integrated skill matching system ensures that only technicians with necessary skills will be assigned to a service call. This can also be realized by a connection to an HR system (eg SAP® HR or other databases). Even a partial or temporary qualifications can be displayed.
Schedule events With the module for scheduling events, customers can easily be informed on the availability of a technician. In doing so, your organization would have the greatest flexibility in prioritizing different circumstances, for instance, filtering for soonest possible starting date or for shortest possible detour route for a field engineer.

mobileX-Dispatch - Screenshots With these screenshots, some scenarios are presented which reflect the daily work of dispatchers. mobileX-Dispatch can be customized to a variety of different scenarios, shown here is only a small fraction of the possibilities.
	The Basic screen - cockpit of the dispatcher The Basic screen gives the dispatcher a quick overview of the current planning situation. In a tripartite view, the gantt-chart, a map view and the order pool are displayed.
Easy Skill Matching with mobileX-Dispatch mobileX-Dispatch supports schedulers with a skill matching. Orders that require certain qualifications may only be taken by appropriately trained staff.
	Order pool and system messages The order pool can be compared to a inbox of a mail programm, here all new orders arrive. Critical incidents are reported through the system messages.
Efficient scheduling with mobileX-Dispatch With mobileX-Dispatch the dispatcher can make precise date suggestions for the customer. While doing that, different criteria can be taken into account.
	Workload monitor The workload monitor gives information about the workload for specific employees, groups or departments at a glance.
Job details In mobileX-Dispatch also complex jobs can be mapped: Jobs can consist of several operations that can be assigned to different employees. The order details provide insight into the detail.
	Combination of map and Gantt chart Through the innovative combination of map-view and the Gantt chart, mobileX-Dispatch supports schedulers in their daily work and helps to keep the overview.

mobileX-Dispatch - benefit In summary, the direct benefits of mobileX-Dispatch set on four core areas:
	Optimal overview Job status Outstanding orders Qualifications Material availability Availability of resources Traveling times Normal working hours / rest periods
Cost reduction Cost reduction by centralizing the planning and control Cost reduction through reduced planning and control process Increase the productivity of resources Reduction of travel times and the associated costs Reduction of overtime
	Flexibility Increased flexibility in planning Increased flexibility by simplifying the integration of external service providers
Safety Monitoring of SLAs (Service Level Agreements)

Support and operations center In addition to the traditional software maintenance, consisting of software maintenance and 3rd level support, mobileX also provides 1st and 2nd level support, as well as operation monitoring. With our own staffs, who know our products and your processes in detail, mobileX is able to offer a fast and efficient service. 1st Level Support Inquiries via phone, e-mail and ticket portal Own dedicated hotline number for your company Documentation of requests Solution of simple requests Routing of requests Device Management Availability and response time are tailored to your operations Competent staff with system and process knowledge 2nd Level Support Ensuring of SLAs (Service Level Agreements) Solving complex technical inquiries Reproduction of reported errors Solution of "errors" due to data constellations Creation of workarounds User Management 3rd Level Support Reproduction of errors in the test system or integration system Instructions for removing or bypassing the problem reported by the user Creation of hot-fixes Forwarding of hot-fixes to the operating system Monthly management reporting for the transparency of services and SLAs Operational monitoring Ensure the software operation Application monitoring Installation of updates and patches Performance monitoring System configuration management Monitoring interfaces