mobileX-MIP - the mobile workplace mobileX-MIP is like the Swiss army knife for the mobile service technician: It provides the essential job data for technicians on their mobile devices and stores the data into the master database for quick retrieval. Based on the existing system architecture, mobileX-MIP receives its orders from the leading systems such as ERP SAP®, Microsoft® Dynamics and others.
	All important data at your fingertips mobileX-MIP provides the field service with exactly the data they need onsite for their job. From customer details to preplanned material and historical reports, and much more, the service technicians can easily get a hold of these data on their mobile devices. Additionally, external data systems can be integrated into mobileX-MIP, such as PDF documents with manuals or spare parts catalogs with exploded drawings.
Seamless, without switching media types mobileX-MIP directly saves the data that is captured on the road into the leading system (eg SAP® ERP, Microsoft Dynamics or other databases). This way, data can be accessed for further processing and evaluation at any time. Even photos for documentation or signed documents are stored directly into the system. This makes it possible to directly send an invoice to the customer or make a cost allocation right on the spot.
	One platform - any device mobileX-MIP can be used on any devices, whether it is on Notebooks / Tablet PCs (Windows), smart phones (Windows Mobile, Android) or Tablets (Android) and PDAs. Also a combination of several devices is possible for example, using a laptop in the car and a PDA / smart phone to record measured values.
Collection of consumption and working hours Material consumption and working hours can be specifically divided in mobileX-MIP. Thus, various accounting subjects, such as different discount rates or package deals can be distinguished. Consumption from different storage locations can also be assigned directly into the ERP.
	Working with checklists With flexible and conveniently accessible checklists, complex work processes can be standardized with mobileX-MIP to guarantee a consistently high quality of service. Also, validation methods can be included for instant verification upon data entry.
Always up-to-date with ‚Passive Sync’ With a bi-directional data synchronization in the background (so called passive sync), mobileX-MIP is always up to date. Even if there is no connection on the road, you can continue to use unsaved work in offline mode. Once the connection is back, the data will then be automatically synchronized.

mobileX-MIP - Screenshots These screenshots show the standard elements of the Windows interface of mobileX-MIP. The functions shown here represent the basic functionality that a vast number of our customers use. Numerous other functions can be implemented into mobileX-MIP, such as the integration of a (vehicle) camp which is linked up with the ERP system or the integration of external systems, such as a spare parts catalog with exploded views or systems to read out meters from machines, and much more.
	Job list The job list can be configured by each technician to meet his needs by filtering or sorting the content. Thus, each technician gets exactly the orders at a glance which are crucial for him.
Job details The order details give the technician all important information about the current job. This can contain any information issued from the system, including historical reports, photos, PDFs and more.
	Service report The service report summarizes all services which have been provided by the technician. Working hours, used material and further details can be saved here.
Daily report The daily report is an automatically generated overview about all completed jobs throughout the day. also periods, that are not related to any job can be recorded.
	Screenshots of the Windows Mobile application The application for Windows Mobile offers a similar functionality in many areas. The surface is designed for pen input and optimized for small screens.

mobileX-MIP - benefit In summary, the direct benefits of mobileX-MIP set on three core areas:
	Reduction of expenses Avoiding manual capture of paper documents in the back office Faster reporting on site Earlier billing of the service
Quality improvement Avoiding input errors on site by capturing in forms Using the mobile client for maintaining the master data (eg changed phone number, etc.) The technician has a professional occur through having all relevant information on hands. This also improves the quality of customer relations.
	Flexibility Updatets on the mobile clients can be implemented immediately without additional effort More flexible action on changing conditions (eg competition, legal requirements, economic situation). Changes are maintained centrally and are available through the OTA update (automatic distribution of changes to the mobile device)

Support and operations center In addition to the traditional software maintenance, consisting of software maintenance and 3rd level support, mobileX also provides 1st and 2nd level support, as well as operation monitoring. With our own staffs, who know our products and your processes in detail, mobileX is able to offer a fast and efficient service. 1st Level Support Inquiries via phone, e-mail and ticket portal Own dedicated hotline number for your company Documentation of requests Solution of simple requests Routing of requests Device Management Availability and response time are tailored to your operations Competent staff with system and process knowledge 2nd Level Support Ensuring of SLAs (Service Level Agreements) Solving complex technical inquiries Reproduction of reported errors Solution of "errors" due to data constellations Creation of workarounds User Management 3rd Level Support Reproduction of errors in the test system or integration system Instructions for removing or bypassing the problem reported by the user Creation of hot-fixes Forwarding of hot-fixes to the operating system Monthly management reporting for the transparency of services and SLAs Operational monitoring Ensure the software operation Application monitoring Installation of updates and patches Performance monitoring System configuration management Monitoring interfaces