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Field service management for companies in the energy and utility sectors

The energy and utilities industry is undergoing profound change. The switch to renewable energies and decentralized energy supply will keep the industry busy for decades to come.

Closely connected with this is the expansion of infrastructure. Regional differences as well as fluctuations in the generation of renewable energies make the transmission and storage of electricity one of the greatest challenges with regard to the future viability of the power grid.

The increasing, transnational competitive pressure - also due to new players and lateral entrants into the energy market - poses new challenges for the industry with regard to the maintenance and service of end customers. From power generation to the consumer, the networks and facilities must be optimally maintained in order to ensure a reliable supply at acceptable costs.

In addition, digitalization is already in full swing in the metering sector with the Smart Meter Rollout. The conversion from manual, paper-based processes to digital processes with the help of software and mobile hardware sets the course for reliable network operation in the future.

The Field Service Management software of mobileX supports utilities in the digital deployment planning of their own and external resources - be it in the construction and maintenance of networks or in metering. This includes all divisions and energy sources. Route optimisation helps to keep the trips and routes as short as possible in order to achieve maximum productivity and efficiency.

A mobile solution or app enables on-site access to all order data as well as the direct creation of feedback via smartphone, tablet or laptop. Digital checklists and forms support the maintenance and servicing of plants and networks and make an important contribution to the end-to-end digitalisation of maintenance processes.

Industry experience

The Field Service Management solutions of mobileX are used by municipal utilities, energy suppliers, transmission network operators or energy service providers with about 50 resources or more. Here you will find an overview of the most important industries of our customers.

Public utilities and regional energy suppliers

Transmission system operators

Transmission system operator

Energy service provider

Selection of our references in the energy and utility sectors

Our field service management solutions

Software for resource planning


  • Optimised resource planning
  • Graphic job planning
  • Skill matching
  • Map view
  • Integration of subcontractors

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Mobile solutions for service and maintenance


  • Job data, including history, documents, device hierarchy, etc.
  • Time and material confirmation
  • Checklists and service reports
  • Integrated offboard navigation
  • Mobile capture of travel expenses

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