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Operation and support
On-premise or from the cloud
You can use our solutions either on-premise, i.e. on your premises, or from the cloud.
If you decide to obtain our software as a SaaS solution, you will receive the same, proven range of functions as with on-premise provision, but you will save on the operation of the solution, can start faster and grow more flexibly with requirements. Learn more about our cloud offering.
Administration und Monitoring
The operation of a mobile field service management solution for thousands of users worldwide requires professional administration and monitoring tools.
The mobileX-Admin Portal provides extensive functions for this purpose. It is the starting point for all system administration and monitoring functions. Here, the administrator can create and maintain his users, provide updates, maintain configuration options and identify and rectify problems directly or via the monitoring interface. A dashboard provides a simple overview of the system status and quick access to various functions for error analysis.
The mobileX systems can be integrated into all common system monitoring solutions. For this purpose, mobileX provides its own status servlets to carry out monitoring with systems such as Nagios / Icinga or other solutions. Potential problems can thus be identified automatically and at an early stage.
Would you like to learn more about the management of our solutions? Then read our technical white paper on integration in SAP solutions. You can request it free of charge here.
Support for our solutions
After the rollout of the project, our competent support team of experienced technicians is there to help you with all questions related to Field Service Management. Our multi-level support ensures clear processes and short response times via our ticket tool, our hotline or by mail. From first-level support for the dispatcher or field service technician to second-level support for your administrator and third-level support from our developers, we guarantee a quick and professional resolution of tickets.
Our responsible project managers remain your contact persons for the further development of the solution as well as for migrations.