Your technicians are most valuable when they are on the site of your customers, not in the office writing service reports or on the phone with your service back office. mobileX-MIP gives your technicians the power to do what you need them to do; take care of your customers. mobileX-MIP is designed to provide your technicians with the communication and information they need to get the call done; ensuring your SLAs are upheld, and more importantly, your customers are satisfied.

• Deliver all necessary information to your field engineer
• Get all service report data back from your field engineer
• Have it seamlessly integrated into your existing back office and service process

Managing your service team is critical to your customer satisfaction levels, but there must be a balance between the number of technicians you have on hand and the current call volume. Too many calls and not enough techs can be just as costly as too many techs and not enough calls. Your dispatch team is critical to the efficacy of your technicians. When the right routes are assigned to the right technicians, you will have more calls fixed on the first visit, and your customers will appreciate your commitment to their satisfaction.

• Efficient dispatching
• Highly optimized routes
• SLAs secured